Director of Strategic Finance, Gorgias
CA$204.7-226.3k
eCommerce customer support helpdesk
Job no longer available
eCommerce customer support helpdesk
201-500 employees
Job no longer available
CA$204.7-226.3k
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- They possess excellent analytical, critical reasoning, interpersonal, communication, influencing and leadership skills and are passionate about both problem solving as well as building high quality repeatable processes that scale with our rapid growth
- The ideal candidate will have extensive experience in a high-growth tech startup environment, demonstrating a proven ability to lead FP&A functions and drive strategic financial initiatives
- 8+ years of progressive experience in Finance, Investment Banking or PE with prior experience in a corporate FP&A function. High growth SaaS experience preferred
- Demonstrated success in building and leading high performance finance teams
- Strong executive presence and interpersonal skills with proficiency in distilling complex business information into consumable and actionable takeaways
- Expert in financial modeling with strong working knowledge of GAAP. Extensive experience architecting integrated models from scratch, in Excel or in other planning applications
- Systems thinker. Experience in designing and implementing new systems and tools
- Demonstrated project management skills with experience improving and streamlining processes, and developing solutions to operational inefficiencies
- Intellectually curious with problem solving orientation. Strong analytical capabilities and business acumen with ability to apply rigorous logic and sound methods to solve multi-faceted problems. Not satisfied with easy or convenient answers
- Willingness to play “up and down the stack” diving into the details as well as managing exec level communications
What the job involves
- The Strategic Finance team is responsible for enterprise level planning, budgeting, forecasting, analysis and capital allocation
- This is a highly strategic & visible team that partners closely with our C-Suite and cross-functional business leaders to develop key Strategic Finance Team
- Our role extends beyond analyzing and reporting; we take pride in helping to design and implement solutions to the different challenges that can arise in our high growth environment
- We are seeking a dynamic and results-driven Head of Corporate Strategic Finance to join our leadership team at Gorgias
- This role is crucial in guiding our financial strategy and enhancing our financial planning and analysis (FP&A) capabilities
- This position reports directly to the CFO and will work closely with executive leadership to inform decision-making and strategic planning
- Executive Reporting and Analysis: Develop comprehensive documentation and narratives for executive-level and Board of Directors financial presentations, standard monthly and quarterly close reports, and detailed annual budgeting documents, ensuring clarity and strategic insights for key stakeholders
- Leadership in Financial Planning: Spearhead the annual budget, quarterly forecasts, and long-range strategic planning processes, ensuring alignment with Gorgias’ overall business objectives
- Executive Business Partnering: This role will be the lead partner to all of our G&A and R&D executive teams, helping to partner with them to drive better business decisions and visibility on financial outcomes
- Collaboration with Cross-Functional Teams: Partner closely with the Accounting, Data & Analytics, and Legal teams to enhance the quality and effectiveness of management reporting, operational performance tracking, and financial metrics analysis
- Tool Optimization and Reporting Enhancements: Drive continuous improvement in FP&A reporting and planning tools, ensuring they meet the evolving needs of the organization and enhance decision-making capabilities
- Forecasting and Model Maintenance: Oversee the development and maintenance of overall P&L financial forecast models, budget models, and databases. Ensure rigorous analysis and accuracy in financial projections on a project-by-project basis
- Comprehensive Financial Reporting: Generate detailed monthly, quarterly, and annual reports on financial performance, including budget variance analysis, scenario analysis, stress testing, and KPI results. Effectively communicate findings to executive leadership, board members, and other key stakeholders
- Strategic Project Support: Collaborate with the CFO, other C-suite executives, and the Corporate Development team on high-impact projects, including large-scale capital markets initiatives and fundraising strategies. Provide financial insights and analysis to support critical business decisions
- Mentorship and Leadership : Help grow and develop a dedicated team of Strategic Finance professionals
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
Salary benchmarks
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