Director of Operations & Strategy, AvantStay
$120-130k
+ Annual bonus based on performance + Equity
Next-generation hospitality platform
Be an early applicant
Next-generation hospitality platform
201-500 employees
Be an early applicant
$120-130k
+ Annual bonus based on performance + Equity
201-500 employees
Company mission
To set the new standard for the short-term rental experience.
Role
Who you are
- The ideal candidate combines quantitative rigor with operational savvy, thrives in ambiguity, and knows how to balance strategic leadership with a roll-up-your-sleeves mindset
- Proven success as an operational leader managing 50+ people across multiple markets
- Experience launching new markets or business lines, building scalable processes, and delivering strong unit economics
- Demonstrated ability to integrate acquisitions, including cultural alignment, systems migration, and operational uplift
- Comfort working with data and spreadsheets (Excel/Google Sheets) to analyze performance, track KPIs, and inform strategy
- Strong leadership and communication skills, able to inspire and develop teams while influencing executives and cross-functional partners
- Willingness to travel up to 50% time to oversee market performance and team development
What the job involves
- We are seeking a strategic and hands-on Director of Market Operations & Strategy to oversee multiple markets and drive operational excellence
- This role blends market leadership with central operational strategy: you’ll lead high-performing local teams, launch new markets, integrate acquisitions, and scale systems that improve both guest satisfaction and owner outcomes
- Lead multi-market operations. Oversee Regional Area Managers, Area Managers, and General Managers across multiple geographies; manage teams of 50+ with a culture of accountability, innovation, and continuous improvement
- Coach layered management. Provide guidance and development across multiple levels of management, ensuring leaders at each layer are empowered, aligned, and equipped to succeed in a matrixed organizational structure
- Launch & scale new markets. Build operational playbooks to enter new geographies, ensuring successful stand-ups across staffing, vendor networks, owner onboarding, and guest experience
- Integrate local acquisitions. Lead operational integration of newly acquired property management businesses (including small/mid-size operators), aligning them to AvantStay’s systems, standards, and culture
- Operational excellence. Ensure markets meet or exceed KPIs including guest satisfaction (CSAT, NPS), owner retention, quality standards, and financial performance. Drive efficiency in cleaning, maintenance, and vendor management
- Owner relations. Build strong, trust-based relationships with property owners. Serve as a strategic partner by understanding their goals, aligning them with operational objectives, and providing transparency through effective communication and reporting
- Financial & strategic management. Own budgets across markets; track and improve unit economics, overhead costs, and portfolio profitability
- Data-driven leadership. Use spreadsheets, dashboards, and reporting tools to guide decision making and improve operations. Partner with Data, Product, and Engineering to leverage technology that scales quality and efficiency
- Cross-functional collaboration. Serve as the voice of the field for central functions including Product, Engineering, Finance, and CX. Ensure alignment on strategy and execution
Our take
AvantStay is redefining the short-term rental experience. Unlike traditional online travel agencies that simply connect travelers with hosts, AvantStay takes full ownership and control of its properties so guests get the best experience.
Each of AvantStay's homes are thoughtfully curated by award-winning interior designers. And guests can personalize their stay through the AvantStay app, choosing from a rang of luxury add-ons like in-home spa treatments, grocery delivery, or private chef experiences.
Now, the company operates over 2,300 properties across 140 cities, with ambitious plans to expand beyond the US. As the company continues scaling, it's doubling down on both portfolio growth and innovation, investing in operational technology and partnering with companies like Allianz Partners to offer added peace of mind through trip cancellation and interruption coverage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-41% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2021
$160m
SERIES B
Sep 2019
$20m
SERIES A
Total funding: $191m
Company HQ
Sandahl, Austin, TX
Leadership
Sean Breuner
(Founder & CEO)Sean took an MBA at Columbia Business School before working for Morgan Stanley for a year and serving as Director of Heighten. Alongside being Operating Advisor of Northern Lights Music Festival since 2013, they co-founded AvantStay in 2017.
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