Technical Account Manager, Astra
$60-80k
+ Equity
More information about location
Money movement automation platform
Be an early applicant
Money movement automation platform
21-100 employees
Be an early applicant
$60-80k
+ Equity
More information about location
21-100 employees
Company mission
Astra's mission is to power the next-generation of fintech products and services, by enabling its clients to offer seamless, automated bank transfers between their customers’ networks of accounts.
Role
Who you are
- 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus)
- Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools
- Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues
- Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations
- Experience with support systems like Zendesk (or similar ticketing platforms)
- A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams
- A proactive, detail-oriented approach and willingness to document solutions and processes for future use
- Proactive mindset - you seek out ways to improve systems and enable others
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience
- Monitoring: Experience with observability and alerting systems
- Proficiency with cloud platforms, ideally Google Cloud Platform (GCP)
- Understanding of APIs, data integrations, and common troubleshooting workflows
- Experience with ticketing systems (Zendesk, Jira, or similar)
- Comfort working with logs, SQL queries, and basic debugging tools
- Strong documentation skills for both internal and customer-facing materials
- We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges
- If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you
Desirable
- Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery)
- Infrastructure as Code: Terraform, CloudFormation, or similar
- CI/CD: GitHub Actions, CircleCI, or similar platforms
- Programming: Python, Go, Bash for automation and tooling
What the job involves
- At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers
- This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams
- They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary
- The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers
- Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops
- Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations
- Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service
- Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation
- Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary
- Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication
Our take
Astra is a provider of automated transfer technology solutions for financial institutions, fintech startups, and enterprises. Its instant payments API enables users to process real-time transfers between bank accounts and cards, all from one simple integration, powering capabilities such as automated balance refills, P2P and instant debit card transfers, and much more.
Astra is used to power a range of financial products including Fold, a bitcoin rewards card, and digital wealth management app unifimoney. With the platform, developers can build fast transfer functionality into new or existing apps in a matter of days, enabling them to better serve their customers with smoother onboarding and a quicker money movement experience.
The company has seen significant funding that will support its rapid expansion, with a particular focus on engineering and compliance. It also intends to extend its payment solutions to sizeable enterprises, as well as expanding its embedded payment capabilities with other fintech infrastructure providers.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Oct 2022
$10m
SERIES A
Jun 2021
$2m
SEED
Total funding: $15m
Company benefits
- Remote options
- Intensely collaborative and creative environment
- Opportunity for professional growth
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Gil Akos
(Co-Founder & CEO)Previously co-founded Mode Lab, where they were Director or Technology then Executive Chairman. Former Fellow at On Deck.
Sam Morgan
(Co-Founder & COO)Spent 3 years at Arconic, in roles including R&D Innovation Manager. Was also an Aerospace Marketing Expert and Business Development Specialist at Alcoa.
Zach Nolan
(Co-Founder & CTO)Has worked as Lead Engineer at Stardust Entertainment, and as Senior Software Engineer at Lamps Plus. Was also a Founding Partner at Onyx.
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