Customer Support Market Specialist, Bolt

Salary not provided

Excel

Google Sheets

Entry and Junior level

Toronto

Building the future of transportation

Open for applications

Building the future of transportation

1001+ employees

MarketplaceTransportMobility

Open for applications

Salary not provided

Excel

Google Sheets

Entry and Junior level

Toronto

1001+ employees

MarketplaceTransportMobility

Company mission

Bolt believes in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, they’re helping cities evolve towards decreased traffic congestion and pollution

Job

Company

Role

Who you are

You speak English and French, with a minimum proficiency of C1 level in both, written and spoken; any other language is a plus
You have a positive and hard-working attitude
You have a high attention to detail
Basic Google Sheets/Excel knowledge is a plus
You're passionate about improving cities and ride-hailing

What the job involves

We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our ride-hailing businesses
As a Customer Support Specialist, you will work in a young and energetic team
You'll have the environment and opportunities to help us improve our processes and make them even more efficient, in addition to creating the best customer experience
The Customer Support Specialist is responsible for delivering exceptional support to customers and partners by assisting with inquiries across multiple communication channels, including phone, email, chat, and social media
This role ensures a seamless support experience, addresses questions and concerns, and upholds market response quality to meet the company’s service standards
Represent Bolt in Canada
Support Bolt’s Ride-hailing users and help them get the most out of our apps
Support our business partners in daily interactions with our users
Create loyal fans by showing them we really care
Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support

Our take

Bolt is another company in the competitive ride-sharing market that's trying to take market share away from Uber in London and Europe more broadly. They operate in 100 cities and have over 25 million customers

Their strategy is to focus on markets where Uber used to have a monopoly and then they come in with a better offering for drivers

Bolt has the ability to grow aggressively for now as they're well financed. They face a similar to challenge to Uber in that no company in this space has established a profitable business model that isn't propped up by investors with deep pockets. Creating a sustainable model that's better for drivers than Uber is the way Bolt can win

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

37% female employees

26% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 9 rounds)

Jan 2022

$708.2m

SERIES F

Aug 2021

$676.6m

LATE VC

Total funding: $1.9bn

Company benefits

Work from home opportunities

Company HQ

Veerenni, Tallinn, Harju County

Leadership

Markus Villig

(CEO)

Markus left his Computer Science degree to start Bolt (then Taxify) aged 19

Salary benchmarks

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