Senior Software Engineer, Aircall
Frontend Platform
AI-powered communications platform
Be an early applicant
AI-powered communications platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- You have 7+ years of experience in software engineering with a strong focus on large-scale frontend architecture
- You have a proven track record of decoupling monolithic applications or building plugin architectures
- You are proficient in React and TypeScript, and you possess deep knowledge of bundlers (Vite preferred), the TanStack ecosystem (Router, Query), and monorepo tools (Turborepo, pnpm workspaces)
- You have experience with GraphQL architectures and can reason about API design at scale
- You have strong opinions (loosely held) on Micro-Frontends vs. Modular Monoliths and can articulate the trade-offs of each approach
- You stay current with modern development practices and tooling, including AI-assisted development tools, to maximize your productivity
- You are business-centric: You understand that technical architecture must serve business velocity and organizational scalability
- You have excellent communication skills and can rally different teams behind a shared technical vision
- You like sharing your ideas and you're open-minded. You can set a vision that others are excited to get behind
What the job involves
- We are looking for an engaged and passionate Senior Software Engineer to join our Workspace team with a focus on Frontend Architecture
- You will be responsible for evolving Aircall's frontend architecture into a true platform
- We already have a monorepo with ~40 packages and multiple applications, but as we grow, we need to enable parallel contributions from distinct feature teams without creating bottlenecks or architectural conflicts
- Your goal is to design the architecture that makes this collaboration seamless, safe, and performant
- You will act as an enabler for the entire engineering organization, setting the standards for how frontend code is written, shared, and deployed at Aircall
- Evolve our frontend architecture from a centralized monorepo to a true platform where distinct feature teams can contribute autonomously without blocking each other
- Evaluate and implement architectural patterns (Module Federation, advanced package isolation, plugin architectures) to solve our scaling challenges while maintaining the benefits of our existing monorepo structure
- Build the "paved road" for other teams. Create the tooling, contracts, and isolation layers that allow the feature teams to ship value without breaking the host application
- Establish clear boundaries and APIs between platform and features, ensuring changes to shared packages don't create cascading regressions
- Drive consistency across the frontend stack: standardize patterns for routing, data fetching, state management, and styling while allowing flexibility where needed
- Define and enforce coding standards, performance budgets, and architectural guidelines across the frontend guild
- Mentor engineers across the organization and align different stakeholders on technical vision
- Drive projects that increase the platform’s resilience and scalability
- Our Platform Foundation: You'll be building on top of a mature monorepo infrastructure:
- Turborepo + pnpm workspaces managing ~40 internal packages
- React 18 + TypeScript across all frontend applications
- Vite for builds (transitioning from legacy Webpack in some apps)
- TanStack ecosystem: Router for navigation, Query for server state
- GraphQL as primary API layer with REST fallback
- State management: Zustand (simple state), XState (complex flows)
- Styling: styled-components, Tailwind CSS and Shadcn in newer apps
- Design system: Tractor, our internal component library shared across apps
- Testing: Vitest + React Testing Library
- Modern developer experience with AI-assisted development (Cursor, Claude), fast CI/CD, type-safe workflows
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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