Account Growth Specialist, InMoment
Experience improvement solution
Open for applications
Experience improvement solution
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help clients improve experiences at the intersection of value - where customer, employee, and business needs to come together.
Role
Who you are
- Customer-centric mindset: A passion for building relationships, understanding client needs, and ensuring they are successful with our platform
- 5+ years experience in Cross Selling
- 10 years of sales experience; new business and strategic account experience
- Communication: Excellent verbal and written communication skills, with the ability to present complex ideas to diverse stakeholders
- Commercial Acumen: Focused always on the demonstrable ROI we deliver our customers and how that justifies significant incremental investment in InMoment technology and people expertise
- Sales Execution: Whether it be territory or account planning, pipeline generation, qualification, sales process or forecasting, this role needs strong mindset and skills across all core sales competencies
- Problem-solving with creativity: Strong analytical skills with the ability to identify challenges and develop tailored solutions for clients
- Industry and Domain knowledge: Experience with customer experience (CX) is highly preferred coming in, but then a thirst to learn to Stay informed: Keep up to date on InMoment’s platform developments, industry trends, and the competitive landscape to better serve and advise clients
- Provide insights and recommendations: Use data-driven insights from client interactions and performance metrics to recommend product enhancements, features, or strategies that improve the overall customer experience
- Collaborative spirit: Ability to work across teams and departments to find and deliver the best outcomes for clients. An example might be collaboration with marketing to run awareness and demand generation campaigns into targeted accounts, or with Solution Engineers and Product teams to tailor value propositions to win new revenue
What the job involves
- Manage and nurture key accounts: Serve as the main commercial point of contact for existing clients, cultivating strong, long-term relationships with executive stakeholders, product owners, and key decision-makers
- Drive account expansion: Identify upsell and cross-sell opportunities for additional services or features by engaging with multiple stakeholders across different lines of business, starting with CX, Customer Service / Contact Center, Marketing, and Revenue leaders
- Build and manage Territory and Account plans that demonstrate your knowledge on customer needs, InMoment whitespace and key actions to further our relationships
- Work with Marketing and other Demand Generation departments to meet or exceed quarterly and annual pipeline goals
- Qualify and run effective sales processes with MEDDPICC (to be trained on this and have ongoing coaching)
- Know your product and be able to showcase it at a high level
- Achieve revenue growth targets: Consistently meet or exceed quarterly and annual new revenue goals by expanding usage and subscriptions, and cross selling new solutions within existing accounts
- Sales reporting: Track and report on key growth metrics, forecasts, and client health using systems like Salesforce
- This is an exciting opportunity to grow within a forward-thinking company at the forefront of the Experience Improvement space. If you are a sales professional who excels at driving growth through existing relationships and is passionate about CX and EX solutions, we'd love to have you join the InMoment team!
Application process
- Application Review
- Brief Phone Chat
- Hiring Manager Interview
- Meet the Team
- Offer
Our take
InMoment is enhancing experiences at the convergence of customer, employee, and business interests through its Experience Improvement (XI) platform. By connecting clients with the most significant aspects through a blend of extensive data, modern technology, and human expertise.
At its core, InMoment's approach prioritizes business drivers, effectively assisting clients in addressing specific challenges such as acquisition, retention, and growth. With over 2,000 brands spanning 95 countries, InMoments XI efforts have proven instrumental in helping businesses realize their maximum potential in terms of business impact.
In a recent move to bolster its capabilities, InMoment acquired ReviewTrackers, allowing InMoment users to manage a wide array of feedback, including direct surveys, social feedback, and reviews and ratings, all on one single platform. This strategic move signifies InMovement's dedication to staying ahead in the digital world, where unstructured data from customer reviews and social conversations can shape the destiny of a business.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Feb 2014
$19.8m
SERIES C
Oct 2011
$20m
LATE VC
Total funding: $57.4m
Company benefits
- Unlimited PTO - we encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks
- Medical with FSA and/or HSA (which includes an employer match up to $1,500)
- Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava
- 401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4%. There is a 2-year vesting period for the employer contribution
- Access to financial counseling through WellCents
- New Hires are eligible for benefits on the first of the month following their hire date
- No cost life insurance, short and long-term disability
- Robust Employee Assistance Program with podcasts, training, webinars and counseling
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Fun, innovative, collaborative, and supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee rewards and referral programs with generous payouts
Company values
- Human: Our employees believe in a human-centric approach to business, technology, and experiences. It is our connection with each other that makes us stand out from our competition
- Bold: Our employees move forward fearlessly, speak up for what they believe in, and challenge the status quo. They are adventurous and innovative in their constant pursuit of excellence
- Invested: Our employees are invested in the success of their colleagues and clients and committed to going above and beyond to achieve their objectives. They are committed, positive, and selfless in their pursuit to leave their mark
Company HQ
South Jordan, UT
Articles
Leadership
John J. Lewis
(CEO, not founder)Previously served as the President at ACNielsen, SMS Technology, Knowledge Networks, and Nielsen. They joined InMoment in 2019 as a Chairman before becoming the CEO in 2022.
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