Customer Success Associate, Simbe
Salary pay for this role: $32 - $35 an hour
Autonomous shelf auditing and analytics solution
Be an early applicant
Autonomous shelf auditing and analytics solution
21-100 employees
Be an early applicant
Salary pay for this role: $32 - $35 an hour
21-100 employees
Company mission
To leverage AI and robotics in order to elevate the performance of retailers with real-time insights into inventory and operations.
Role
Who you are
- Bachelor's degree in Business, Marketing, or a related field
- 1-2 years of experience in customer success, account management, or a related role in the technology sector
- Strong communication and interpersonal skills, with the ability to build relationships with customers and internal teams
- Empathetic and customer-centric mindset, with a proactive approach to problem-solving
- Familiarity with Jira and Salesforce is a plus
- Ability to work independently in a remote environment and manage multiple tasks simultaneously
What the job involves
- As a Customer Success Associate, you will play a crucial role in ensuring our customers achieve their desired outcomes through the use of Simbe's products and services
- You will support the Customer Success team in managing customer relationships, driving product adoption, and ensuring overall satisfaction
- This is an excellent opportunity for an individual looking to grow their career in customer success with a fast-growing company
- Customer Engagement: Assist in onboarding new customers and ensure a smooth transition from sales to customer success
- Regularly engage with customers to understand their needs and provide solutions
- Adoption and Training: Support customers in understanding and utilizing the full potential of Simbe's products
- Conduct training sessions and provide resources to enhance product adoption
- Issue Resolution: Act as the first point of contact for customer inquiries and issues
- Work closely with the support team to resolve customer concerns in a timely and efficient manner
- Relationship Building: Foster strong relationships with key stakeholders within customer organizations to ensure long-term satisfaction and loyalty
- Feedback Gathering: Collect and analyze customer feedback to provide insights to the product and engineering teams
- Contribute to the continuous improvement of Simbe's offerings
- Reporting and Documentation: Maintain accurate records of customer interactions and update internal systems
- Prepare regular reports on customer success metrics and progress
Our take
Inventory management has never been the highlight of working in retail - it's a task that often feels like a chore. However, given its nature as a large-scale data collection and management endeavour, it's undeniably ripe for automation. Something Simbe Robotics is taking advantage of through its autonomous shelf auditing and analytics solution.
Distinguishing itself from competitors through its focus on front-of-store operations. Its automation solution enables retail associates to maintain optimal stocking levels, ensure product placement accuracy, and display correct price tags, all while enhancing the overall shopping experience.
Its accomplishments over the past year, including servicing top global retailers and processing billions of shelf photos and product analyses, showcase the company's commitment to delivering real value in the retail sector. Along with recent funding under its belt, Simbe is poised to expand its presence in the retail industry, sharing its vision to enhance the retail experience through AI and robotics with more partners worldwide.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Oct 2024
$50m
SERIES C
Jul 2023
$28m
SERIES B
Total funding: $104m
Company benefits
- Comprehensive health plans
- Culture of learning
- Flexible time off
Company HQ
Oyster Point, South San Francisco, CA
Articles
Leadership
Brad Bogolea
(CEO)Previously Co-Founded i-conserve where they served as CEO. They then worked at Greenbox Technology and Silver Spring Networks as Product Manager before co-founding Simbe Robotics in 2013.
Mirza A. Shah
(CTO)Graduated from Penn State University with an M.S. in Computer Science and Engineering. They then went on to found the robotics company Emoto Robotics.
Jeff Gee
(CDO)Graduated from the Academy of Art University with an MFA in Industrial Design. Previously an Industrial Designer at Suitable Technologies and Willow Garage.
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