Account Management Executive, LiveScore Group
Dutch Speaker
£27-29k
Junior and Mid level
London
2-3 days a week in office
Real-time sports scores and free-to-air live stream service
Job no longer available
Real-time sports scores and free-to-air live stream service
501-1000 employees
B2CGamblingDigital MediaSaaSSports
Job no longer available
£27-29k
Junior and Mid level
London
2-3 days a week in office
501-1000 employees
B2CGamblingDigital MediaSaaSSports
Company mission
To grow the world's leading sports ecosystem.
Role
Who you are
- Fluent in the Dutch language
- Previous experience within account management which requires outbound contact and relationship driving preferred but not essential as training will be provided
- Proven negotiation skills
- Service and Marketing minded
- Analytical skills and proficiency with Excel
- Excellent communicator (both verbal, telephone and written)
- Confident and people focused personality
- Self-Motivated and a thirst to learn
- Strives to meet targets and deadlines
- Excellent organisational & planning skills
What the job involves
- Develop and grow the engaged Tier 2 Base with regular correspondence and leveraging our contact channels
- Taking ownership of queries and specific requests escalated by our customers, ensuring there is an effective and timely resolution or negotiation
- Ensuring operations and personal licence commitments are carried out in accordance with legislative regulations such as, Responsible Gaming, Anti-Money Laundering and Data Protection
- Working closely with various departments across the business, including CRM, Design, Insights and Product Operations
- Ensuring we are analysing future client development and opportunities
- Working closely with the CRM Team to provide valuable insight from the client and help shape future bespoke promotional activity, content and offers
- Treating all customers with respect, integrity, and honesty
- Working during key sporting events (weekends/late nights) as required, ensuring that there is the necessary resource to support our customers
- Handle both inbound and outbound contacts with customers in the Source of Funds process at the correct time stamps whilst making it as convenient as possible for the customer
- Performing due diligence, risk profiling and assessment on members accounts using sign offs provided by the Enhanced Due Diligence team
- You will be expected to coordinate with our Compliance division and in particular AML team on a regular basis to ensure we are being proactive
Salary benchmarks
Our take
Livescore Group is a union of sports streaming, digital media, and online betting companies that includes Livescore (founded in 1997), Livescore Bet, and Virgin Bet. With streaming services predicted to spend over $10B on sports rights in 2024 alone, the Livescore Group is located in the heart of a lucrative industry, and that’s before the gambling side of their group is even considered.
Livescore Group makes considerable revenue from selling its advertising space, and with streaming becoming an increasingly popular way to engage with sports, it’s unsurprising that in 2022 the company received large sums of venture capital.
Livescore Group is using this funding to accelerate growth in Central and Eastern Europe, further bolstering its 35 million worldwide active monthly users.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
23 people
Kamayani Ghatak, Director of CRM
Company
Company benefits
- Fridays Off: Say goodbye to Friday meetings and hello to a three-day weekend! This benefit is part of a trial, to be reviewed in 2026
- Company Performance Bonus
- Flexible Working Agreements where applicable
- Private Healthcare Scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised Gym Membership
- Annual Travel Card Loan & Ride to Work Scheme
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Virgin Family: Giving you access to exclusive Virgin offers and experiences
- Thursday drinks in the office and regular socials
Company values
- ADAPTABLE 🔄 We compete in fast-paced, ever-changing industries. We're agile, able to switch tactics mid-game, and embrace change. We know this makes us more resilient, dynamic and successful. We're open minded, always learning, and trust in making big decisions for the right reasons.
- AMBITIOUS 🚀 We define ambition as the collective desire for us all to do and be the best we can. We set big goals, aspire to maximise our potential, and deliver quality work that we’re all proud of. And although success is never instant, our competitive spirit ensures we take initiative and proactively push for continual growth.
- CHAMPIONS OF SPORT 🏆 Sport has the power to change the world. It’s unparalleled highs, occasional heartbreak and pure passion for fans. It’s what motivates us to create authentic, immersive experiences which give our users the feeling of being a part of the action, even when they're not. And we believe that championing sport, the values it upholds, and its positive impact on fans' lives helps us connect with and earn their trust.
- EVER-CURIOUS 📚 Our curiosity encourages us to always question if we can do better. We're not afraid to approach tasks differently, to look for smarter ways to work, and try new things. We never settle, we refuse to accept the status quo, and continually look for opportunities to learn, improve and optimise.
- FAN DRIVEN 🎉 Fans are at the heart of everything we do. We want to fuel their passion and enjoyment for sport. Which means always listening to and understanding what they want. A user-centric approach is fundamental to every decision we make and the service we offer.
- RESPONSIBLE ✅ Beyond the conventional definition, we embrace responsibility as a guiding principle in every single decision we make. We recognise our profound responsibility to our customers, particularly with regards to Responsible Gambling. It’s more than compliance; it's about going above and beyond to ensure our customers have a safe space to play. A focus on building a sustainable, conscientious and ethical business. And contributing to the greater good in the communities and industries we operate.
- TEAM PLAYERS 🤝 Win or lose, we're all in this together. We all work to build a company where everyone feels included, respected and trusted to do their best work. We believe that collaboration, communication and accountability are crucial. Everyone's opinions matter and we actively encourage differing views and healthy debate.
Company HQ
Soho, London, UK
Leadership
Sam Sadi
(CEO)Previously CEO of Gamesys, and Director of Bwin Labels at Bwin.party Digital Entertainment, Founding Partner Trendee Europe and Owner of Sport One Online Gambling Consultancy.
Diversity, Equity & Inclusion at LiveScore Group
- The I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum: LiveScore Group is committed to diversity and inclusion, which we recognise as critical to our business and fundamental to everything we do. The I.D.E.A Forum programme includes systemic and holistic initiatives at both strategic and operational levels across all our entities. Our programme is supported by policies and practices providing an integrated approach to inclusion, opportunity, equality and diversity at LiveScore Group.
- LiveScore Group recognises that actions speak louder than words. Though sports and gaming typically lack a representative workforce, we are focussed on creating a more balanced employee base that reflects the diversity of our audiences as well as developing products and features that have wider appeal. We are committed to recruiting and fostering the development of a people from varied backgrounds to bring diversity of experience and promote thought-diversity within our teams. We passionately believe that you have the right to ‘live your truth’ each day, and we are working on reducing barriers to entry (and upward mobility) – particularly for those from underrepresented communities.
- One of the aims of the I.D.E.A Forum is to eliminate practices of unconscious bias and discrimination from our ways of working as well as creating opportunities for diverse talent to thrive. We are not yet perfect, but our whole group – executives and employees alike – are dedicated to becoming better, and we invite you to join in on our collective journey to inclusiveness as we believe and invest in a more equitable society for all.
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