Global Business Operations Manager, Awin
Maternity Cover, 4 Month Fixed Term Contract
Connecting businesses with customers around the world
Job no longer available
Connecting businesses with customers around the world
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower advertisers and publishers of all sizes to grow their businesses online.
Role
Who you are
- Minimum of 2 years’ work experience in similar roles
- Familiarity with the work of customer facing departments (sales, customer service, technical support) and tools used by them, such as CRM, electronic signature and survey tools; experience using salesforce.com is preferred
- Experience in process improvement; knowledge about process improvement methodologies tools and techniques
- Excellent communication skills, being able to adjust content to stakeholders at different hierarchy levels
- Experience in leading meetings; experience in leading workshops is a plus
- Strong analytical skills, attention to detail and capability to adapt to a changing environment and handle multiple priorities
- Excellent written and verbal communication skills in English
What the job involves
- As a Global Sales Operations Manager, you will be a key partner of a customer facing team (sales, customer services, technical support), understanding their business goals and revisiting existing processes and tools
- You will be responsible for identifying opportunities for process improvement and automation and for creating and delivering projects to maximize team performance and customer satisfaction
- Ensure that Salesforce.com platform is being used at its best to maximize the productivity of the customer facing team you are partnering with
- Keep close alignment with stakeholders in the development of road maps; pro-actively propose solutions to address key operational challenges
- Design, scope and manage projects to address these needs; collaborate closely with the CRM Admins, to transform business needs into technical requirements
- Collaborate on technical development, process documentation, training and process/features roll-out
- Continuously drive process improvement, by identifying key opportunities for simplification & automation, measuring process performance and monitoring progress using key metrics
- Monitor adoption of existing processes and tools, share adoption and performance data with stakeholders in multiple levels
- Drive process alignment across all regions, ensuring that the right documentation is available for the right users; ensure that the existing learning tools are being properly used, including ‘Salesforce Knowledge’
Our take
Serving a global community of advertisers, agencies, and publishers, Awin provides its clients with tailored business insights. It connects companies with international customers by fostering trusted partnerships to drive sustainable growth.
The company’s global affiliate network spans 17 offices worldwide, with more than 250,000 contributing publishers and over 25,000 advertisers. It has forged strong partnerships with major companies, including ShareASale and Sideqik and generated 200 million in sales for its advertisers in 2022.
The company has been focusing on boosting its network of agencies and is already turning the conversation toward the future of affiliate marketing (such as metaverse advertising). Awin has shown a high level of adaptability within the market and is well poised to see further substantial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2014
$0.2m
SEED
Mar 2014
$2.5m
SEED
Total funding: $2.7m
Company benefits
- Private Health/Vision/Dental Insurance
- Up to 28 Days Annual Holiday
- 2 Paid Days Off/Year to Volunteer During Working Hours
- In-House Language Courses
- Subsidised Corporate Gym Membership
- Childcare Vouchers
- Cycle to Work Scheme
- Personal & Business Travel Insurance
- Medical, dental and optical insurance
- Season ticket loan
- Free fruit and sweets
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Adam Ross
(CEO)Was COO before becoming CEO at Awin. Former COO of Affiliate Window.
Salary benchmarks
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