Account Manager, DataGrail
$98-120k
OTE
Eligible for equity
Privacy compliance software
Open for applications
Privacy compliance software
21-100 employees
Open for applications
$98-120k
OTE
Eligible for equity
21-100 employees
Company mission
To empower businesses to build trust and deliver on their commitment to transparency.
Role
Who you are
- Experience in customer success, account management, and/or onboarding project management in a SaaS environment
- Strong project management and problem-solving skills, with the ability to manage multiple priorities
- Excellent communication and relationship-building skills, with experience working with executive stakeholders
- A data-driven mindset with the ability to track key metrics and drive continuous improvement
- A passion for customer success, privacy, and regulatory compliance
What the job involves
- As an Account Manager at DataGrail, you will own the customer journey from onboarding through renewal, and long-term success, ensuring our customers achieve their business objectives while maximizing the value of our platform
- You will be responsible for guiding strategic implementations, building strong customer relationships, and proactively identifying opportunities to drive adoption and expansion
- This role blends project management, customer success, and consultative account growth in a fast-paced, high-impact environment
- This role is an exciting opportunity to be at the forefront of DataGrail’s customer success evolution, helping our customers navigate the complex privacy landscape while driving long-term growth and retention
- Own the End-to-End Customer Journey – From initial onboarding through ongoing success, ensure a seamless customer experience that delivers long-term value
- Lead Strategic Implementations – Manage customer onboarding projects, coordinating resources, schedules, and risks to ensure timely and successful delivery
- Drive Adoption & Value Realization – Educate customers on privacy best practices and ensure they are maximizing their use of the platform
- Build Trusted Relationships – Act as a strategic advisor to key customer stakeholders, including executives, to drive engagement and retention
- Proactively Identify and Solve Challenges – Monitor customer health, mitigate risks early, and implement tailored action plans
- Collaborate Cross-Functionally – Work with Sales, Product, and Support teams to enhance the customer experience and drive expansion opportunities
- Optimize and Scale Processes – Contribute to internal initiatives that improve customer success workflows, onboarding velocity, and overall efficiency
- Within 90 Days You'll:
- Lead your first customer onboarding project, ensuring strategic alignment and smooth execution
- Develop a deep understanding of DataGrail’s products, services, and value propositions
- Build relationships with your customers and internal teams, establishing yourself as a key point of contact
- Identify initial opportunities for process improvements and customer engagement strategies
- Within 180 Days You'll:
- Manage a dynamic portfolio of accounts, delivering measurable customer value and high satisfaction
- Provide thought leadership on privacy frameworks and regulatory changes, advising customers on best practices
- Identify expansion opportunities and collaborate with Sales to drive additional revenue
- Take ownership of a department-level initiative to improve efficiency, scalability, and/or customer impact
- Within 365 Days You'll:
- Establish yourself as a strategic partner to your customers, ensuring they continue to derive value from DataGrail
- Influence internal product and process improvements through data-driven insights from customer interactions
- Drive long-term retention and growth by fostering strong relationships and ensuring seamless renewals
- Be a key contributor to the evolution of DataGrail’s customer success strategy, helping scale the function for future growth
Our take
As more and more data privacy laws are passed, including General Data Protection Regulation (GDPR) in the EU, and its US equivalents such as the California Consumer Privacy Act (CCPA), the process of negotiating data collection from inter-connected sources has become an increasingly laborious task.
DataGrail helps businesses navigate and comply with data privacy regulations, allowing them to gain customer trust through transparency. Its platform automatically finds a company’s data and organizes it into a single dash which allows its customers to understand and manage its data in a compliant way.
The company is well-funded and has been focusing on developing its product with additional integrations, as well as building out its team. With significant venture capital backing and clients including New Balance, Instacart, and Salesforce, DataGrail is well set to continue its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2022
$45m
SERIES C
Apr 2022
$40m
EARLY VC
Total funding: $124.2m
Company benefits
- Work from anywhere
- Unlimited paid-time-off (+2 weeks mandatory!)
- Treat yourself with 8 scheduled “DataGrail Days” a year for personal wellness
- Annual stipend for continued career development
- Full healthcare coverage, including dental, and vision
- 401(k) plan
- Monthly hardware and remote office stipends
Company HQ
China Basin, San Francisco, CA
Leadership
Daniel Barber
(Co-Founder & CEO)Was a Management Consultant at Ishida and Vice President of Revenue at Node.io. They are on the Advisory Board for Outreach.io and Chorus.ai. Also a Contributing Writer for Forbes Technology Council.
Ignacio Zendejas
(Co-Founder & Head of Machine Learning)Started out as a Software Intern at HP, then worked as a Data Engineer at Facebook. Following that was Senior Software Engineer for Node.io and Styleseat before co-founding DataGrail.
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