IT Service Desk Engineer, Coinbase

• Technical support expertise on macOS, iOS, Chrome OS, and Android operating systems, Windows / AWS Workspaces administration
• Agent level knowledge of Jira Service Desk, or similar ticketing system
• Mid-level networking knowledge and troubleshooting ability
• Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
• Demonstrable troubleshooting methodologies and root cause analysis
• Able to move and set up hardware and peripherals around the office
• Excellent communication and time management skills
• Experience managing service vendors

Desirable

• Providing in-office support for the New York office
• Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between
• Support Coinbase’s SaaS tools, compliance practices, on and off-boarding processes, and calibration hardware in our conference rooms and event spaces
• Learn, document, train, and support new applications and IT Procedures, always keeping a keen eye on opportunities to refine and increase efficiency
• Create detailed and impactful documentation for your peers and our user base
• Participate in IT Operations scrum teams to deliver projects and to continually enhance and scale our service capabilities globally
• Act as a point of contact on technical matters for local product and operations teams, as well as all other stakeholders
• Partner with IT Procurement to help coordinate with vendors, and to insure efficient logistics and supply chain processes
• 1st line troubleshoot any network connectivity concerns and triage to network team as needed
• 1st line troubleshoot an AV/ Conf room concerns and triage to AV team as needed
• Troubleshoot any desk connectivity issues (monitors, keyboards, mouse, physical LAN connections). Replace cables or connectors as needed