Data Science Manager, Extend
Merchant Intelligence
Warranty and protection plan services
Job no longer available
Warranty and protection plan services
201-500 employees
Job no longer available
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- 5+ years of industry experience ideally as an client-facing analytics/data science professional
- 1+ years of team management experience
- Excellent written and oral communication skills and the capability to drive cross-functional requirements with revenue, product and engineering teams
- Experience with BI tools, and strong skills in SQL. Working knowledge of at least one programming language, such as Python or R
- Track record of success in delivering results and an ability to work through ambiguity
- Ability to “see around corners”, diagnosing and treating issues before they boil over
- Experience working as part of a high-performing interconnected teams
- Willingness to roll up your sleeves and fix problems in a hands-on manner when needed
- Proven capabilities in evaluating gaps/ weaknesses and recommend impactful suggestions
- Strong academic credentials with a master's degree in statistics, mathematics, computer science, or other quantitative areas of study preferred
- Experience leading complex operational and strategic initiatives
- Experience leading change in an established high-tech or finance company is a plus
- Empathy and humility
What the job involves
- This role is responsible for the best-in-class client consulting services and delivering good quality merchant optimization strategies to drive incremental revenue
- Lead a team of data scientists to optimize the company’s performance, driven incremental revenue, and deepen our existing merchant relationship with identified constraints
- Lead, manage, and develop analytics roadmap that enables margin improvement and identify and prioritize merchant expansion opportunities to drive business and revenue growth
- Partner with merchant success team, program team, and other XFN partners to show the value that Extend delivers to merchants and why we are the best in the industry, including building proactively detecting pricing and plan optimization opportunities and impact analysis
- Detect anomalies in merchant performance, identify the root cause of variances between actual revenue metrics and those from finance forecast, and propose swift actions for resolution
- Lead all aspects of development of data requirements for client-facing performance reporting, dashboards, and insights. Deliver exec-facing and external-facing presentations
- Be a strategic thought partner to the leadership team and collaborate with cross functional stakeholders to execute on both our short- and long-term analytics roadmap
- Scale up our impact by recruiting, interviewing, and hiring and developing high-caliber analytics professionals to run our client insights function efficiently
- Coach and drive a team that yields high quality outputs and unblock growth while maintaining an optimal balance between velocity and rigor
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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