Retention Specialist, Vero
$60k
+ Bonus for client retention
Fiber networks providing Internet and data connectivity
Open for applications
Fiber networks providing Internet and data connectivity
21-100 employees
Open for applications
$60k
+ Bonus for client retention
21-100 employees
Company mission
To fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist.
Role
Who you are
- 2 years Client Retention or Sales experience
- Remaining positive and motivated even when faced with challenging situations
- Diligent in following up with unresponsive clients or clients looking to cancel
- Strong communication skills and the ability to connect with people
- A valid driver’s license, car insurance, a clean driving record, and a reliable vehicle
- Enthusiastic, engaging, and ready to help others succeed
What the job involves
- The Client Retention Specialist will be responsible for re-engaging and winning back customers who have expressed interest in our fiber internet services but have not yet completed the installation process.
- This role will focus on identifying customers who may have lost interest or forgotten about their purchase and implementing strategies to reignite that interest and finalize their installations.
- The specialist will work closely with sales, marketing, and operations to ensure a seamless process for the customer from initial contact to service installation
- Customer Re-engagement: Reach out to customers who have shown initial interest or placed an order but did not proceed with the installation process. Ensure they understand the value of our service and assist in overcoming any obstacles they may have encountered
- Ability to listen and understand client concerns and address them effectively
- Clear, persuasive communication to rebuild trust and highlight the benefits of Vero
- Sales Recovery: Work with potential cancellation risks within the install funnel and work to convert these into completed installations
- Cross-functional Collaboration: Work with sales, marketing, and operations teams to coordinate customer outreach, ensure seamless scheduling of installations, and address any technical or logistical challenges that arise
- Customer Feedback: Collect and report on customer feedback to help improve the company's installation process and customer experience
- Documentation & CRM: Maintain detailed records of customer interactions, follow-ups, and progress using CRM software to ensure accurate tracking and reporting
Our take
Though fibre optics connectivity is thought to be commonplace, there are still gaps in the network across unserviceable and underserved communities. Vero Networks aims to help these areas through the installation and management of fibre optic-based broadband networks.
Founded by members of UK-based communication group Zayo Group’s leadership team, Vero Networks has grown to work within 171 markets across 19 US states. It works on installation and management across homes, schools, businesses as well as wholesale markets across areas of the US. Its focus on areas that larger networks might overlook adds value to the company and has helped it expand its impressive network.
Growth equity investment from Hamilton Lane and Delta-v Capital will see Vero improve its home network services and dark fibre network solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Paid Medical Plans
- Vision and Dental Plans
- 401k
- Paid Holidays
- Paid Time Off
- Paid FMLA
- Bonus Potential up to 20%
- Salary DOE: $100k -$150k
Company HQ
Downtown, Boulder, CO
Articles
Leadership
Jo Real
(Market Development Executive)Previously Vice President at Zayo Group, General Manager at VoicePipe Communications, Senior Product Development at ICG Communications and the Director of Product Management at Touch America.
Gregg Strumberger
(Chief Legal Officer)Previously the General Counsel at Zayo Group, Corporate and Regulatory Counsel at Level 3 Communications, and Associate at Hughes Hubbard & Reed and Swidler & Berlin solicitors.
Greg Friedman
(CFO)Previously the Principal Owner of FW Group, LLC, Exec VP at FW Group, LLC, Wireless Segment Manager at Level 3 Communications and was the Business Development Associate at Zillow.com.
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