Senior Technical Customer Success Manager, Honeycomb
$150-175k
OTE
+ Stock program
More information about location
Provides full stack observability and analysis
Job no longer available
Provides full stack observability and analysis
201-500 employees
Job no longer available
$150-175k
OTE
+ Stock program
More information about location
201-500 employees
Company mission
To give all software engineering teams the observability they need to eliminate toil and delight their users.
Role
Who you are
- 5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments
- Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders
- Experience working with Enterprise customers in complex, cross-functional environments
- Strong communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa
- Organised, detail-oriented, and capable of managing multiple customer relationships with a high degree of empathy and care
- Comfortable working in fast-paced, startup-like environments and contributing to process development and continuous improvement
- Experience in observability, APM, monitoring, or DevOps platforms
- Based in the United Kingdom or Ireland
Desirable
- Familiarity with SQL or data visualization tools (e.g., Mode, Looker, Tableau)
- Understanding of the Enterprise SaaS subscription lifecycle and metrics like adoption, health, and renewals
What the job involves
- Serve as a trusted advisor for a portfolio of strategic and enterprise customers in EMEA, helping them realise business value from their investment in Honeycomb
- Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities
- Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy
- Lead and continuously improve customer lifecycle programs—onboarding, business reviews, stakeholder engagement, feature adoption, and expansion
- Identify repeatable success patterns and scale best practices across the customer base, helping codify strategic motions for use by the broader team
- Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritisation
- Contribute to high-quality customer-facing content such as trainings, blog posts, white papers, and demos, making complex topics accessible to a broad audience
- Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry, and advise customers on how to align their practices
- Collaborate with the broader EMEA team to expand Honeycomb’s presence and reputation across the region
Our take
Traditional processes of debugging apps and IT services are becoming obsolete due to the mass adoption of cloud-based tools. However, whilst cloud-based development presents a modern and unified solution to application building, frameworks for troubleshooting such services are not currently something many businesses are prepared for.
Honeycomb provides troubleshooting tools that allow cloud-based software developers to observe code on API tools, live applications, and microservices. The troubleshooting dashboard is designed to be highly visual and user-friendly, thus allowing developers to diagnose cloud-based problems without having a deep understanding of computer science.
The company is building on its 2022 momentum after achieving another consecutive year of 2x revenue growth, driving 160% net revenue retention for its 600+ customers around the globe. Series D awarded in 2023 will be channelled into geographical expansion and supporting its products. Honeycomb’s approach is unique as it is facilitating the harmonious deployment of cloud-based debugging tools in a landscape where such services are essential yet difficult to understand.
Steph
Company Specialist at Welcome to the Jungle
Insights
76% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2023
$50m
SERIES D
Oct 2021
$50m
SERIES C
Total funding: $146.9m
Company benefits
- 100% covered medical, dental, vision, HSA, FSA, disability, and more
- Unlimited PTO, synchronous company break, paid sabbatical, and expressed minimum for time to recharge
- 401K retirement plans and fully paid life insurance
- Up to 16 weeks paid leave regardless of path to parenthood; flexible hours for returning parents and caregivers
- $10K to cover gaps in insurance, in support of adoption, surrogacy, preservation, and family-planning costs
- $600 per year to spend on the perks you care for most
- A stake in our success
- Generous new hire equity, and refresh grants
- Annual $1,500 development stipend; funding for cognitive coaching; and a focus on career pathing
- $500 new hire home setup stipend and $200/mo for wifi, phone and co-working
Company HQ
Union Square, San Francisco, CA
Leadership
Charity Majors
(CTO)Former Product Engineering Manager at Facebook and Infrastructure Tech Lead at Parse.
Christine Yen
(CEO)Former Engineer at Parse and IOS contractor at Ridejoy. Co-founder of Venuetastic. BSc in Computer Science from MIT.
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