Director of Design Operations, Lightspeed
$157-225k
Salary dependent on location. + Eligible for discretionary short-term and long-term incentives
3-5 days a week in office
Point of Sale & commerce platform
Job no longer available
Point of Sale & commerce platform
1001+ employees
Job no longer available
$157-225k
Salary dependent on location. + Eligible for discretionary short-term and long-term incentives
3-5 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- At least 7 years of practical experience influencing a design culture of excellence across geographies (2-3 time zones) managing operations for mid-large scale design teams (50+ population)
- Minimum 4 years of industry experience in a people management role on a Design team. Enterprise experience is a must
- An acute self-awareness and deep empathy - for both the customer and your team’s goals
- A tenured, evolutionary perspective on design methodologies at scale, for business impact in partnership with cross-functional stakeholders in eng and product
- Applied experience with cross-platform design methods & programs (ie: opportunity discovery, journey mapping) with a goal to up-level design at scale
- An appetite (and the skill) for working across all digital and physical manifestations of what we design
- Experience moderating workshops inclusive of mix-level audiences: Executives, product managers, and engineers to understand why user-centered approaches help deliver stronger solutions
- Excellent communication and presentation. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity
- A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
- Expertise in delivery software (Figma) and collaboration software (Jira, Monday, Miro, Figjam) and understanding of systems software (Storybook)
What the job involves
- We’re looking for a Director, Design Operations to join our team in North America
- Growth, at scale, is linked to building trust, partnership and allyship
- A natural leader, this role focuses on the processes, methods, tooling and culture associated with high-performing design teams
- You will apply your breadth of your experience to unblock product, content and system designers and enable them to deliver high quality design, at scale
- Elevates the craft and quality of the designers in the organizations through at-scale methods
- Ensures teams have everything they need to work effectively, including tools, skill-training, and process documentation
- Interacting as an equal party to senior leaders in Product and Engineering. Implement or drive required changes needed for teams to be operating efficiently
- Fosters collaboration between multiple Design systems with a focus on the healthy evolution, contribution model and documentation of the systems
- Standardize designer tooling; Identifies and negotiates new tooling contracts
- Creates and maintains automated reports, dashboards about the design team and the impact they have to the business
- Drives the engagement and culture of the team through knowledge sharing, workshops with efficacy and formal communication. Coordinates cross-user type info-sessions
- Develops trust across the entire organization, and can leverage relationships in the industry to benefit the team. Builds and connects cross-functional teams
- Manage teams that deliver at scale (content, services)
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
45 people
Matthew Passmore, Field Implementation Team Lead
Insights
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
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