Strategy & Operations Associate, Shiftsmart
Audits & Inspections
$95-135k
+ Equity
4-5 days a week in office (New York City, NY)
Custome enterprise workforce solutions
Open for applications
Custome enterprise workforce solutions
1001+ employees
Open for applications
$95-135k
+ Equity
4-5 days a week in office (New York City, NY)
1001+ employees
Company mission
To revolutionize hourly work and build the world's leading platform for hourly workers.
Role
Who you are
- Self-starter: You have 2-5 years of experience with the potential, motivation and ambition to grow and thrive in a fast-paced environment
- Results driven: Takes pride in & has a track record of hitting or exceeding targets; persists in accomplishing objectives despite obstacles or setbacks.
- Problem solver: You thrive working through and solving problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete
- Highly organized: You plan, organize and execute in a highly structured way & relish bringing formality to ambiguity, ruthlessly prioritize, and feel organization is second nature to you
- Independent: Able to function with a high-level of autonomy once given a playbook
What the job involves
- The mission of the Marketplace Associate is to own and continuously improve the Quality Assurance (QA) processes for our Audits & Inspections (A&I) marketplace by ensuring fast, accurate audit completion and payment while maintaining a high bar for quality as the business scales
- This individual will both run the day-to-day QA operation and identify upstream improvements that increase first-time audit pass rates and reduce manual intervention
- Your role will evolve over time but some of your early responsibilities will include:
- You'll own the end-to-end QA process for Audits & Inspections, ensuring audits are reviewed, approved, and paid within SLA while maintaining a high bar for quality
- Identify inefficiencies and recurring failure points within the QA process, proposing and driving improvements that increase first-time pass rates and reduce manual intervention
- Manage QA agents to daily throughput and quality targets, identifying and addressing outliers
- Use tools such as Google Sheets, SQL, and internal systems to analyze performance, create reporting, and surface insights on common audit issues
- Monitor and triage in-shift issues, taking action where possible and escalating when required
- Success will be measured against the % of regions where we are delivering the target number of high-reliability partners. You will be provided the tools and reporting to manage to this outcome
Our take
Labor force participation is at an all-time low in the United States, and companies across the board are struggling to combat the shortfall. Shiftsmart’s solution is a dynamic labor marketplace, matching workers on their platform to temporary gigs, and helping companies fill gaps without committing to, or having to attract, full-time talent.
Shiftsmart’s network of over 1.2 million workers serves big-name enterprises like Google, HP, Apple, and Levi’s, and is part of a growing industry of staffing solutions for hourly workers that have been seeing big VC investments over recent years. Driven by the gig economy becoming more normalized and demand for flexible hours increasing, Shiftsmart saw its revenue increase by nearly 400%, and they put this success down to a competitively unique business model that sees more control being put in the hands of workers and employers alike. They have now done work in over 57 countries, and are operating tens of thousands of shifts each week.
Some user feedback suggests the company still has some kinks to iron out on their platform, with multiple complaints about delayed or missing payments. But with thousands of successful, efficient job placements found over the last few years, Shiftsmart are making strides in an area that looks set to remain in high demand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company HQ
World Trade Center, New York, NY
Leadership
Aakash Kumar
(Founder & CEO)Forbes 30 Under 30. Previously founded Searchlight Ventures during college. Worked as a Consultant @ Booz & Co and later as Cloud Business Operations & Strategy Lead @ Google.
Pavan Patel
(CTO)Forbes 30 Under 30. Previously Software Engineer @ Simply Hired and former teacher @ Teach For America.
Salary benchmarks
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