Senior IT Support Engineer, Astronomer

• 5+ years of experience in IT in a senior support role (or equivalent)
• Extensive experience with managing hardware, software, and related technologies
• Solid knowledge of best practices in IT Systems
• Strong documentation and user training skills
• Proven ability to manage projects and communicate effectively with cross-functional teams
• Excellent problem-solving skills and a passion for driving technical projects
• Ability to execute tasks independently
• Excellent organizational and time management skills
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Proven ability to deliver excellent customer service
• Experience with common SaaS tools such as Slack, Google Workspace, Microsoft Office 365, etc…

Desirable

• Ensuring timely onboarding and offboarding of employees, working with HR and the manager to ensure employees have everything they need to perform their job responsibilities
• Administer application software with business leads
• Create automations and integrations to improve consistency and build operational capacity for the business by leveraging tools like Okta Workflows to automate tasks and processes and reduce operational workload
• Provide technical assistance, support, and troubleshooting in a professional and timely manner via the IT helpdesk
• Document processes both for the IT department and company at large
• Work with procurement on software purchases
• Manage hardware purchasing process with external vendors
• Upgrading, installing, and configuring new hardware and software to meet company needs
• Creating user accounts and performing access control for our SaaS tools
• IT asset management (asset tracking, MDM, etc.)
• Maintaining security protocols and procedures
• Keeping up to date with advancements and best practices in IT administration
• Manage onsite AV in the NYC office