Senior Field Applications Engineer, AEye

• Ideally, this position requires an excellent technical understanding of lidar products (or similar sensing modalities) and their applications in various customer scenarios
• Flexibility and the ability to manage multiple priorities and tasks are essential
• Bachelor’s degree in engineering with 7+ years of relevant experience
• Experience in lidar or other relevant sensing modalities
• Experience working with external partners and customers
• Experience in a fast-paced and demanding technology development environment
• Ability to interact and discuss technical matters with people of different professional backgrounds
• Great interpersonal, communication, and presentation skills
• Ability to produce documentation and concise reports with a clear structure
• Ability to handle critical situations and improvise as needed
• Global travel as required
• Valid California Driver’s License to drive Company automobiles
• Ability to lift or carry items up to 50lbs

Desirable

• As a Senior Field Applications Engineer, this role serves as an internal bridge between Business Development/Product Management and Engineering
• It involves being a technical lead and the main point of contact for automotive and industrial customers
• Typical responsibilities include pre- and post-sales customer support, leading customer engagement, gathering requirements, executing product demos, working with the AEye engineering team, collaborating and deploying solutions, and conducting customer presentations and demos
• Leading critical customer engagement in lidar deployment for non-auto markets
• Familiarity with perception applications and working with lidar point clouds
• Supporting customer development and PoC projects with key customers
• Project Management of deployment activities, including up to 20-30% travel
• Technical support for existing and potential non-auto customers
• Processing and following up on RMA and returns
• Reporting lidar issues to engineering and collaborating as a team to resolve them
• Be the voice of the customer (VOC) in providing feedback and solutions