Customer Success Manager, Didomi
6 Months Fixed Term Contract
€46-53k
Range includes a base salary and a bonus
Building tools to manage data privacy
Job no longer available
Building tools to manage data privacy
101-200 employees
Job no longer available
€46-53k
Range includes a base salary and a bonus
101-200 employees
Company mission
To make privacy easier for everyone and an obvious choice for companies.
Role
Who you are
- 3 years of higher education
- Successful experience in CSM in at least one SaaS company
- Excellent level of English and French (no need to bluff, we will test it ;) )
- You are very ambitious and curious
- You like to take initiatives and improve the processes
- You have very good oral and written communication skills
- Knowledge of Adtech or a legal background is a plus
- Spanish or German is an advantage
What the job involves
- We are currently looking for a Customer Success Manager to work under a fixed-term contract of 6 months and be based in our Paris headquarters
- Develop and nurture a portfolio of clients
- Be a real growth driver through upselling
- Prevent and minimise churn
- Maintain a high NPS
- Develop strong relationships with users and decision makers on a daily basis
- Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
- Create and write content (guides, articles ..)
- Gather customer testimonial & feedback in an intelligent way
- Possible start date : October 2023
Our take
With rising personal data privacy concerns among consumers globally, brands and publishers have understood the urgent need to invest in data transparency.
Established in 2017, Didomi’s CMP (consent management platform) is designed to assist companies as they collect, store, and manage users’ consent choices. Its preference center also enables businesses to offer users access to their personal data and update their preferences at any time.
The company sets itself apart by focusing entirely on consent and preference management, rather than trying to offer a whole range of solutions related to consent and preference management. This has enabled Didomi to go a lot deeper in terms of product capabilities and features compared to competitors in the space. The company has worked with enterprises including Rakuten, Orange, and Adevinta.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2025
$83m
GROWTH EQUITY VC
Jul 2021
$40m
SERIES B
Total funding: $128.8m
Company benefits
- Remote-friendly: Option to work in a remote/hybrid configuration (depending on role).
- Compensation: Competitive salaries.
- Learning & career: Continuous career growth with access to our e-learning platform.
- Wellbeing: Access to quality of life perks (sport stipend, home office equipment, etc).
- Innovation & impact: Team initatives from yearly hackathons and corporate social responsibility.
- Diversity & inclusion: International, respectful workspace where everyone can be their true selves.
- Feedback culture: Open environment where employees can express their opinion and concerns.
Company HQ
Bonne-Nouvelle, Paris, France
Leadership
Jawad Stouli
(Co-Founder & CTO)Previously VP of Engineering at MediaMath. Has previously founded and served as CTO at Tactads (acquired by MediaMath), and CitizenPlace (acquired by AssoConnect).
Raphaël Boukris
(Co-Founder & CRO)Previously Head of Sales at Qapa (which was acquired by Adecco). An early stage angel investor in subscription based platforms.
Romain Gauthier
(Co-Founder & CEO)Previously co-founded Tactads, and was EMEA Director of Platform Integrations and then ofActivation at MediaMath.
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