Customer Success Manager, Didomi

6 Months Fixed Term Contract

€46-53k

Range includes a base salary and a bonus

Junior and Mid level

Paris

Building tools to manage data privacy

Open for applications

Building tools to manage data privacy

101-200 employees

B2BData storageEnterprisePrivacySaaS

Open for applications

€46-53k

Range includes a base salary and a bonus

Junior and Mid level

Paris

101-200 employees

B2BData storageEnterprisePrivacySaaS

Company mission

To make privacy easier for everyone and an obvious choice for companies.

Job

Company

Role

Who you are

3 years of higher education
Successful experience in CSM in at least one SaaS company
Excellent level of English and French (no need to bluff, we will test it ;) )
You are very ambitious and curious
You like to take initiatives and improve the processes
You have very good oral and written communication skills
Knowledge of Adtech or a legal background is a plus
Spanish or German is an advantage

What the job involves

We are currently looking for a Customer Success Manager to work under a fixed-term contract of 6 months and be based in our Paris headquarters
Develop and nurture a portfolio of clients
Be a real growth driver through upselling
Prevent and minimise churn
Maintain a high NPS
Develop strong relationships with users and decision makers on a daily basis
Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
Create and write content (guides, articles ..)
Gather customer testimonial & feedback in an intelligent way
Possible start date : October 2023

Our take

With rising personal data privacy concerns among consumers globally, brands and publishers have understood the urgent need to invest in data transparency.

Established in 2017, Didomi’s CMP (consent management platform) is designed to assist companies as they collect, store, and manage users’ consent choices. Its preference center also enables businesses to offer users access to their personal data and update their preferences at any time.

The company sets itself apart by focusing entirely on consent and preference management, rather than trying to offer a whole range of solutions related to consent and preference management. This has enabled Didomi to go a lot deeper in terms of product capabilities and features compared to competitors in the space. The company has worked with enterprises including Rakuten, Orange, and Adevinta.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

-15% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 3 rounds)

Apr 2025

$84.7m

GROWTH EQUITY VC

Jul 2021

$40m

SERIES B

Total funding: $130.6m

Company benefits

Stock options
Join us Flexible remote policy
Compliance Sports subsidy
Support Home office equipment
Laptop of your choice
Designated Coworking space

Company HQ

Bonne-Nouvelle, Paris, France

Leadership

Jawad Stouli

(CTO)

Previously VP of Engineering at MediaMath. Has previously founded and served as CTO at Tactads (acquired by MediaMath), and CitizenPlace (acquired by AssoConnect).

Raphaël Boukris

(CRO)

Previously Head of Sales at Qapa (which was acquired by Adecco). An early stage angel investor in subscription based platforms.

Romain Gauthier

(CEO)

Previously co-founded Tactads, and was EMEA Director of Platform Integrations and then ofActivation at MediaMath.

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