Retention Lead, Vivid Money
+ Stock Options Program
European financial platform for businesses
Job no longer available
European financial platform for businesses
201-500 employees
Job no longer available
+ Stock Options Program
201-500 employees
Company mission
To make managing finances simple and accessible to everyone.
Role
Who you are
- Experience in retention, customer success, or lifecycle marketing with SMEs or B2B customers, ideally in fintech, SaaS, or financial services
- A proven ability to design programs that improve customer health, reduce churn, and grow engagement
- Strong data literacy (SQL, analytics tools, cohort analysis, experiments)
- Empathy for business owners, you understand their challenges and how to solve them with simple, effective solutions
- Excellent communication and collaboration skills, with the ability to align multiple teams around a retention goal
What the job involves
- We're looking for a Retention Lead to help us keep our SME customers engaged, satisfied, and thriving with Vivid
- You'll play a key role in making sure business owners and finance teams don't just sign up but stay with us for the long run—because Vivid helps them save time, reduce hassle, and unlock growth
- This role is about more than fighting churn. It's about creating moments of value throughout the customer journey: helping a new SME discover how Vivid simplifies their finances, guiding them to explore more features, and ensuring they feel supported every step of the way
- Lead our SME retention strategy, building programs that turn first-time users into long-term partners
- Design and optimize SME lifecycle journeys (onboarding, engagement, loyalty, and upsell)
- Utilize data and insights to comprehend SME behavior, segment needs, and identify opportunities to enhance satisfaction and loyalty
- Collaborate with Product and Customer Care teams to reduce friction and deliver seamless experiences tailored for business use cases
- Test new ideas rapidly — whether it's new communication channels, loyalty mechanics, or value-add features
- Champion the voice of SME customers across the company, ensuring retention is a shared priority
Salary benchmarks
Our take
The rise of online and mobile banking is well and truly underway. The digitisation of financial services has been coming for a long time, and we can now see the real potential of this industry to revolutionise the ways we think about money.
Leading the charge in Europe is German startup Vivid Money. Its platform allows users to send, receive, spend, invest and save money in different ways. Framed as a competitor to Revolut, Vivid is hoping to disrupt the market of existing online financial services from the big banks all the way to retail trader platforms.
Vivid has already attracted enormous investor interest, leading to some impressive funding rounds. It has used this to develop its app, make hires across Europe and boost marketing efforts. Building on impressive early metrics (in its first full year of operation Vivid built a customer base of over 500,000) the company is in a good position to make waves in the European financial industry and beyond.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-41% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$116.8m
SERIES C
Apr 2021
$70.1m
SERIES B
Total funding: $204.5m
Company benefits
- Short-term and long-term incentive plans: We reward high performance and personal or team achievements, which means that our compensation consists of fixed and variable pay and both are very important. We are also setting up long-term incentive plans for our employees, so come and join us now, while the company is just starting to make history.
- Sport: We support sports activities and therefore subsidise fitness subscriptions.
- Healthcare benefits: We provide our employees with an extended range of health benefits and possible insurances.
- Language Courses: We want our service to operate across Europe and therefore encourage our employees to improve their language skills and take language courses.
- Free Lunch and fruits: Our employees have subsidised meals at the office and fresh fruit waiting for them every morning.
- Continuous Learning: We believe in the principle of continuous learning and we want to get better every day! We pay for professional courses and conferences and keep our offline and online libraries updated to improve personal and professional efficiency.
Company HQ
Tiergartenviertel, Berlin, BE
Leadership
Alexander Emeshev
(Co-Founder)Alexander has a background in banking, having spent over 15 years between Kaspi Bank, Russian Standard Bank and Tinkoff Bank.
Artem Iamanov
(Co-Founder)Artem co-founded Vivid in 2020.
Share this job
View 1 more job at Vivid Money