Technical Integration Specialist, Versana

• 5+ years experience with system integration
• 5+ years implementation experience
• Exposure to capital markets
• Strong knowledge of APIs, micro services and cloud solutions
• Technical expertise in SQL
• Flexbility and commitment required to thrive in a dynamic start-up environment
• Adaptable to a changing, dynamic work environment while driving results
• Extreme clients focus and empathy
• Excellent communication and presentation skills. Ability to communicate with clients in a clear, concise fashion both verbal and written
• Independent self-starter requiring little supervision to complete tasks and projects
• Ability to take ownership and make decisions in face of ambiguity and adapt approaches
• As needed
• Ability to work effectively independently and in a team setting. Excellent interpersonal skills and effectiveness working cross functionally
• Ability to manage complex situations and mobilize internal resources
• Strong analytical and critical thinking skills
• Proficiency in Microsoft Office suite

Desirable

• We are looking for a Technical Integration Specialist who is a well-rounded, fast learner with system integration experience
• You will work directly with our top-tier institutional clients on implementation and integration projects, handling the technical aspects of onboarding and guiding our clients during product adoption
• You are a strong, patient communicator with the ability to manage multiple workflows
• You will work closely with the Implementation and Client Success teams to provide technical support for new and existing clients
• You will play a key role in creating a smooth onboarding experience for our clients
• Client facing hands on integration specialist responsible for technical client implementation experience and success during Versana implementation
• Provide technical and integration assistance and direction to clients on all components of the Versana platform including APIs
• Develop, coordinate and execute project activities to ensure on-time and effective delivery of complex implementation and integration projects
• Develop an in-depth understanding of the Versana product, integration capabilities and implementation process
• Onboard Single Sign On integration with new clients
• Define integration requirements by conducting discovery, scope reviews, workshops and data/process analysis as part of client implementation
• Provide integration onboarding solutions to clients based on requirements
• Follow project integration milestones, phases, and elements to ensure satisfactory project delivery
• Manage technical implementation risks, issues/problems and progress
• Assist with problem resolution, risk mitigation, and escalation as needed
• Technical and integration training to clients
• Create client facing technical documentation on Versana integration as agent and lender
• Manage multiple projects and clients simultaneously while adhering to project deliverables and timelines
• Resolve production issues as required