Regional Customer Success Manager, Podium

• Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products
• Demonstrated ability to go above and beyond to maximize retention save %
• Demonstrated experience and success in a customer success or account management role
• Ability to confidently and effectively speak with customers of all levels (including CEO’s, Owners & VPs)
• Ability to provide strategic contributions through proven active involvement in shaping departmental strategies
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively
• Technically adept and able to grasp complex software concepts quickly

Desirable

• At Podium, we’re seeking an Automotive AI - Dealership Success Manager to work with our high-value automotive customers
• This is an opportunity to be at the forefront of the leading AI company in the automotive space
• Podium’s AI is a virtual team member that directly contributes to sales/service outcomes for our customers
• You will own your territory and act like an arm of the dealerships you support
• You will be charged with orchestrating a seamless onboarding experience and driving their ongoing success
• Our mission at Podium is to make business and customer communications more effective, convenient, and streamlined with our products that leverage AI
• The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn
• We’re looking for a versatile A-player who can meet with both C-suite and day-to-day contacts - speaking to the ROI of the platform while troubleshooting issues
• Within this role, you’ll have ample opportunity for career advancement and cross-functional partnership
• Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products
• Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week
• Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention
• Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
• Proactively anticipate and address potential challenges to ensure a seamless customer experience
• Develop strong relationships with customers and become a trusted advisor
• Work cross-functionally to relay product feedback