Customer Service Associate, Gettyimages
French Speaker
Royalty free stock images
Job no longer available
Royalty free stock images
1001+ employees
Job no longer available
1001+ employees
Company mission
To move the world through our images, videos, and illustrations which seek to inform, drive debate, entertain, inspire, and challenge historic biases.
Role
Who you are
- Fluency in written and spoken English and French is a must
- Strong interpersonal, organisational and communication skills
- Relevant customer service experience
- Strong attention to detail
- Relevant customer service experience and the ability to build and maintain relationships via telephone and email
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)
- Strong desire to learn
- Fluency in written and spoken French and English
What the job involves
- Customer Service Associate (CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting
- Activities include sales of inbound accounts (inbound communication channels), entering/tracking invoices and customer and sales data, as well as providing administrative assistance and support to the Sales team
- Also handling all aspects of sales (price quotations, product and licensing information, solicitation, negotiation, and problem resolution)
- In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team
- Your goal is to help our customers, internal and external, work smarter
- You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship
- Receive and process inbound sales queries from clients via the phone, email and online chat
- Sell to customers and engage them in discovery activities that determine customer their needs, suggests relevant products and services, and gathering relevant customer information
- Process, track, code and manage invoices and internal reports in a timely and accurate manner
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department
- Answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries
- Handle customer requests for service related to password resets, download issues, technical questions, etc
- Create research Customer Relationship Management (CRM) tickets
Salary benchmarks
Our take
Getty Images is the most trusted and esteemed source of visual content in the world, with hundreds of millions assets available through its brands. The company serves creative, business and media customers, regardless of size, in almost 200 countries.
Operating the most comprehensive digital archive in the world, the company works with contributors and content partners to cover more than 160,000 news, sport and entertainment events each year. Part of its success is its maintenance of long-standing partnerships with premium brands including the BBC, Sony Pictures, Dove, and NASCAR.
Already an extremely established presence, Getty Images is set to remain a market leader as it furthers the reach of its subscription-based model across the globe. It continues to bolster its archives, for example with the acquisition of Motorsport Images, and is also set to play a key role in the development of the AI imagery sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- Healthcare Coverage and benefits
- Work‑Life Balance and Remote Flexibility (dependent on region)
- Time‑Off for rest and recovery
- Well-being programs and resources
- Global Employee Assistance Program
- Retirement benefits
- Life insurance
- Financual education and planning
- Employee Stock Purchase Plan, subject to eligibility
- Professional and leadership development, mentoring, and learning programs
- Employee Resource Groups
- Team, local, and global morale‑building events and celebrations
- Open forums rooted in transparency
- Donation matching and volunteer days
Company HQ
Seattle Chinatown-International District, Seattle, WA
Leadership
Craig Peters
(CEO)Former SVP (Business Development, Content & Product) and VP (Footage, Music, & Multimedia) at Getty Images. Former Board Member at both Daylife and Life.com. Previous SVP at MediaVast, VP (Business Development) at Fox Interactive Media, and Director (New Media & Strategic Development) at PGA Tour.
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