Field Support Engineer, EVBox
North America
Office located in Libertyville, IL
Smart EV charging stations and software
Job no longer available
Smart EV charging stations and software
501-1000 employees
Job no longer available
Office located in Libertyville, IL
501-1000 employees
Company mission
To empower society to embrace electric mobility with our complete electric vehicle charging solutions.
Role
Who you are
- Installing, repairing or working with low/high voltage cabling, wiring and electronic hardware
- Experience using multimeters and various electronic tools/test equipment
- Network knowledge: TCP/IP communication
- Reading/understanding electronic schematics and documentation
- Good knowledge of embedded electronics
- Network knowledge
- Perseverance/flexibility
- Very good verbal and written communication skills in English
- Great rigor
- Stress Management/Emotional Intelligence
- Knowledge of safety lock out tag out procedures and electrical safety
- Willingness to progress
- Team spirit/cooperation
- 75% travel
- Lifting/Carrying heavy objects
- Standing/bending/crouching for long periods
- Working in various weather conditions
- Hands- ability to use Keyboard skills and mechanically turn wrenches
- Color acuity
What the job involves
- Perform in-depth analyses on the charging stations (analysis of downloaded logs or direct connection to the station), following an L2 support escalation
- Perform electrical risk assessments
- Diagnose electronic/electrical system and circuit/component malfunctions and failures
- Adjust, align, replace or repair electronic equipment assemblies and components using hand tools
- Provide technical support to service partners and colleagues
- If necessary, go to the customer site and take charge of solving the technical problem
- Write a detailed report for each of your interventions (analysis or field intervention)
- Contribute to the implementation of the service's documentation and to the improvement of its operation
- Participate to the phases (validation on pilot site then deployment) of software and hardware evolutions on the products
- Ensure the reporting of product non-conformities (technical, functional) and the characterization of bugs, starting from the commissioning of the product
- Contribute to our database in order to share experience and best practices with service partners and colleagues
- Train service partners and your colleagues in the technical expertise of quick charging stations
- Supervise the installation and commissioning of the pre-series and the first terminals of large projects
Our take
EVBox, founded in 2010, is a company dedicated to building a sustainable future by providing flexible and scalable vehicle charging solutions. As one of the world's leading providers of electric vehicle charging stations, EVBox is committed to ensuring that electric mobility is accessible to everyone.
The company's offerings include a wide range of charging solutions, including home and commercial charging stations, as well as fast charging stations, designed to meet the needs of various use cases. EVBox also offers a scalable charging management software that allows customers to manage and monitor their charging stations in real-time.
With a global presence in over 70 countries, EVBox is constantly expanding its offerings and seeking to improve its solutions. The company's mission isn't just about providing charging solutions, but also about building a more sustainable future for all.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (1 round)
Dec 2016
$0.1m
GRANT
Total funding: $0.1m
Company benefits
- Grow your skills with a generous annual learning budget and free access to 3,000+ courses via our learning partner Coursera
- Opportunities for leadership development and coaching tailored to your needs
- Stay active with a discounted ClassPass subscription
- You may qualify for a transportation allowance or a lease car if necessary for your role. Employees in The Netherlands may receive an NS Business Card
- Work from home up to 60% of your working time with a budget to set up your home office
- Work from abroad for up to 4 weeks per year in consultation with your team
- Direct free access to certified psychologists for online individual sessions on health, safety, and mental well-being
- Regular company events, team-building activities, and extra time off for volunteering
Company HQ
Bedrijventerrein Sloterdijk, Amsterdam, Netherlands
Leadership
Remco Samuels
(CEO (not founder))Previously worked as a Managing Director at EVBox before being promoted to CEO in 2022. Also worked at ENGIE in multiple roles, including Financial Manager and Global Developments Director.
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