Conversion Rate Optimisation Analyst, Kooth
Data Analyst
£55k
Office located in Paddington, London
Effective personalised digital mental health care platform
Job no longer available
Effective personalised digital mental health care platform
201-500 employees
Job no longer available
£55k
Office located in Paddington, London
201-500 employees
Company mission
Kooth's mission is to create easy to access online mental health services that work alongside you to provide compassionate and effective support.
Role
Who you are
- A degree in a relevant subject such as Mathematics, Economics, Computer Science, Information Management or Statistics
- Experience of working as a data analyst on a web or app-based platform, with proven ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
- Experience working with a variety of visualisation tools, such as Tableau
- Strong communication skills, with ability to understand and be understood by different groups and individuals in different settings and various situations
- Ability to write advanced SQL queries to solve complex data problems (primarily PostgreSQL, BigQuery and MySQL)
- Advanced knowledge of web analytics, conversion rate optimisation, online user behaviour, multivariate testing and analysis of experiments
- Ability to work flexibly, managing hours and workload across US & UK timezones
What the job involves
- Work alongside product development teams, analysing user behaviour to form hypotheses and make recommendations for website and service improvements
- Use conversion rate optimisation techniques to enhance the user experience, using clickstream analytics and multivariate testing to drive iterative refinement
- Manipulate and link data sources (generally using SQL databases associated with our web platforms) and maintain the Kooth data model for managing evaluation data
- Interpret data and analyse results using statistical techniques and provide ongoing reports for research and evaluation, leaving a clear and concise audit trail that will be of use to others doing future analysis, and drawing appropriate attention to significant outcomes of analysis
- Work alongside Insights team members to ensure that the correct information and optimum approach is used for each project or piece of work, and that information is current, timely, quality assured and robust
- Develop and implement data collection systems and other strategies that optimise statistical efficiency and data quality, working closely with the technical development team
- Think creatively in order to improve how quantitative and qualitative analysis is used in organisational activity
- Be responsible for presenting conclusions gained from analysing data using a range of statistical tools and advanced visualisation techniques
Salary benchmarks
Our take
Kooth offers free at the point of access mental health care to more than 5.4 million people via NHS commissioners, corporates, social workers, GPs and schools across the UK. It provides a mix of community-created content, forum sessions with other community members, and one-to-one counselling via online chat. All users sign up anonymously for the free-of-charge service and there's no digital tracking of session IP addresses. The aim is to provide a safe space where each person can get the support they need.
As a pioneer in online counselling, Kooth brings together emerging technologies with innovation in clinical practice and evaluation to create new models of care in mental health.
Kooth’s 2020 IPO came at a time when London listings were sparse. A testament to the important contribution its services can make at a time when businesses are becoming more conscious of the need to foster well-being in their employees and in the wider world. This is further exemplified by the 33% soar in share prices after a contract was announced to serve 13 to 25-year-olds in California.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- 28 days (plus Public Holidays)
- Yearly professional training programmes structured around you
- Pension contributions
- Remote Working
- Healthshield Care plan
- EAP programme, 24/7 Telephone Mental Health & GP
- Annual company share option awards
- Life Assurance (up to four times the amount of your annual salary)
- Cycle to Work Scheme
- Incapacity Income Protection
Company HQ
Paddington, London, UK
Leadership
Kate Newhouse
(CEO)Also a SUpervisory Board Member of the European Dental Group. Previously Member, Secretary of State for Health and Social Care's Health-tech advisory board, CEO of Blenheim Chalcot and Doctor Care Anywhere.
Sanjay Jawa
(CFO)Previouslt Operating Partner at ScaleUp Capital and CFO at QualiTest Group.
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