Site Reliability Service Engineer, Splunk

Swing Shift Position

$80-147.4k

Salary dependent on candidates location

AWS

Python

Linux

Splunk

Git

Golang

Junior and Mid level

Remote from US

More information about location

Data security & observability platform

Job no longer available

Data security & observability platform

1001+ employees

B2BArtificial IntelligenceDeep TechAnalyticsInternet of ThingsMachine LearningSaaSCyber Security

Job no longer available

$80-147.4k

Salary dependent on candidates location

AWS

Python

Linux

Splunk

Git

Golang

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceDeep TechAnalyticsInternet of ThingsMachine LearningSaaSCyber Security

Company mission

To allow clients to focus on the business outcomes that data can deliver by helping organisations use their data to answer questions, take actions, and achieve business objectives

Job

Company

Role

Who you are

Experience monitoring and troubleshooting Splunk environments.
Experience in administering or architecting distributed Splunk environments
Experience with the development and deployment of a hosted cloud environment, preferably AWS
Experience with Python, Golang or Shell for scripting, and Git or similar version control systems
Experience supporting customer facing SaaS infrastructure or similar cloud related services
Have an understanding of Systems programming (network stack, file system, OS services) and networking (L2 vs. L3, network architecture, VLANs, etc)
Knowledge of standard methodologies related to security, performance, and disaster recovery
Have knowledge of the Linux Operating System

What the job involves

4 x 10 shifts: Sunday - Wednesday or Wednesday - Saturday / Nights, weekends and swing-shift
We are looking for a TechOps Engineer to help maintain, contribute to, and improve the next generation of our large scale Cloud offering. You will be working with providers and supporting the infrastructure that powers Splunk’s cloud offering
Provide technical support for the Splunk Cloud fleet
Perform impact assessments and problem solving according to established procedures
Document issues, remediation steps, and help with follow up problem management
Lead support cases and also ensures queue management
Lead hierarchical and functional requests. Communicate with TechOps engineers as well as business partners around Cloud through email, chat, and in person
Assist other TechOps engineers on your shift on complex tasks
Represent the TechOps team in meetings/process changes and make recommendations on new procedures/ processes
Use the internal tools to restore normal service operations as quickly as possible to minimize the impact to business operations during escalated incidents
Lead by example and drive the core values of the company
Always ensure a quality customer experience
You love large complex systems. Experience in working on distributed systems or a passion for finding edge cases that appear at scale. You're interested in how to bring something from a small one off task to how to implement it across several thousand machines at once
“Can this process be automated?” is a question you constantly ask yourself
Data drives your decisions and excites you - you make decisions based on numbers rather than assumptions. If an issue arises, you strive to be alerted before our customers notice
Ability to work nights, weekends, and swing shifts
This is a FULLY REMOTE, US-based position. We encourage applicants anywhere in the US! You must be a US Citizen working on US soil to be considered. Candidates must be able to support FedRAMP High

Our take

Splunk was founded to produce software for searching and analysing machine-generated data for clients. The platform provides live data insights and is an attractive option due to its flexibility, scalability and ability to process real time data.

The company has evolved significantly since being founded, implementing developments in augmented reality, machine learning and mobile technology. Further, the company's transition to the cloud has allowed it to provide new offerings, and proved its ability to move with market trends.

Acquired by Cisco in 2024, Splunk now benefits from Cisco's user protection, breach protection and threat intelligence capabilities. The company will continue to deliver its security products, and also has plans to enhance its portfolio moving forwards.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Sep 2007

$25m

SERIES C

Jan 2006

$10m

SERIES B

Total funding: $40m

Company benefits

Paid parental leave
Work from home opportunities
Health Care and Insurance
Paid Time Off
Education reimbursement
Electric car charging stations
Employee Assistance Program (EAP)
Stocked kitchens
Gym discounts/onsite fitness centers
Pet insurance discount
Student loan resources
Cool workspace with collaborative environments
529 College Savings Plan

Company HQ

South Beach, San Francisco, CA

Leadership

Gary Steele

(EVP & GM of Splunk at Cisco, not founder)

Was CEO and President of Splunk before it became a Cisco company. Previously CEO at Proofpoint and Portera, VP at Sybase, and Market Development Manager at Sun Microsystems.

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