Customer Success Manager, OpenSpace
Midwest
$80-100k
+ Equity
More information about location
Visual intelligence platform for builders
Job no longer available
Visual intelligence platform for builders
201-500 employees
Job no longer available
$80-100k
+ Equity
More information about location
201-500 employees
Company mission
To bring new levels of transparency to construction.
Role
Who you are
- 2+ years of experience in SaaS customer success, onboarding, account management, or other relevant customer facing role
- Excellent verbal and written communication skills required in English
- Strong client-facing skills enabling you to professionally and effectively represent the company
- Ability to work autonomously, yet take an active, participatory role in CS Team
- Strong soft skills that include: Problem solving, creative thinking, taking initiative, and customer advocacy
- Ability to actively listen and communicate clearly
- Highly organized with strong troubleshooting and multi-tasking skills
- Bonus points: Experience in the construction industry
What the job involves
- You will be listening to, training and supporting our customers
- This will include onsite visits to construction sites, video calls, emails - whatever is best for our customers to communicate their needs to us
- Our Customer Success team builds trust-based relationships with our customers which allow us to understand their goals, needs, and concerns and deliver long-term value
- We believe that if our customers are heard, supported and made successful, we will enjoy side benefits like loyalty, retention and positive word of mouth
- But the main job is always focused on making our customers successful in what they do
- Create engaged, happy customers who renew, grow their investment and advocate on our behalf
- Co-create success plans with customers and execute on customer-specific goals
- Take ownership of customer issues and follow problems through to resolution
- Know the product inside and out so you can onboard new customers and provide training with an eye on time-to-value
- Understand customer use cases so you can help educate them on the capabilities of our product and how they can best utilize it for their business needs
- Document customer success actions and discussions
- Meet and develop relationships with our customers both in-person and online
Our take
360 photos and virtual tours are nothing new. Popularly used to enhance estate agent listings, or create tours of attractions, tools such as Kuula, Panoskin, and Matterport have captured that market. But OpenSpace is applying similar technologies to another industry sector - construction.
With a simple store-bought camera attached to a hard hat, a site walk-through creates a virtual 3D replica of any space. This detailed capture, reminiscent of Google Street View, eliminates the need for site visits, saving time and also reducing risks of visitors to building sites.
Other 360 virtual tour companies will probably offer their services to construction in the future, but OpenSpace hopes to keep the lead with its superior processing speed. (Its approach creates results in just fifteen minutes as opposed to the hours or days of other systems.) It is also well-funded, so can get on with scaling the business and developing additional AI-powered technologies to keep its value up.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Aug 2022
$9m
SERIES D
Mar 2022
$102m
SERIES D
Total funding: $200.1m
Company benefits
- Employee medical, dental, and vision benefits 100% paid
- Fully remote working environment
- Equity for all full-time roles
- Flexible time off
- $500 home office budget
- Paid parental leave
- In-person company retreats/virtual gatherings
- Employee referral program
- Employer 401k matching
Company HQ
Chinatown, San Francisco, CA
Leadership
Jeevan Kalanithi
(Co-Founder & CEO)Sold their first company, Sifteo, to 3D Robotics, where they became the President. Was also VP Product, CPO and President at 3DR.
Philip DeCamp
(Co-Founder & Chief Engineer)Former computer vision and data visualization research scientist at MIT, where they completed their PhD.
Michael Fleischman
(Co-Founder & CTO)After completing their PhD at MIT, they started Bluefin Labs, a company that specialized in the analysis of massive amounts of video. Twitter acquired Bluefin in one of its largest acquisitions.
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