Senior Specialist of Technical Account Management, Checkout.com
$94-110k
3+ days a week in office
Payment services to power performance
Job no longer available
Payment services to power performance
1001+ employees
Job no longer available
$94-110k
3+ days a week in office
1001+ employees
Company mission
To help businesses thrive in the digital economy.
Role
Who you are
- 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes
- Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
- Familiarity with API-based integration methods and related tools/frameworks
- Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)
- Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders
- Results-oriented approach with a focus on delivering exceptional customer satisfaction
- Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus
- Willingness to travel occasionally to client sites as required
What the job involves
- In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills
- Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters
- Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products
- Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together
- Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables
- Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications
- Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap
- Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape
Our take
The payments industry has exploded in the last decade as eCommerce continues to grow as the use of cash falls. Checkout.com is building the go-to platform for all things related to payments, such as accepting transactions, processing them and detecting fraud. Its secured a steady stream of funding from top investors like Tiger Global Management, and is the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Wise, Sony Electronics, and Klarna.
It focuses on large merchants and try to make its product as customisable as possible, so that companies integrate Checkout.com as an infrastructure partner in their product. This increases the stickiness of the product and creates many opportunities for the company to generate revenue.
Checkout.com has high quality proprietary technology (its platform has been designed from the outset so it can easily deliver incremental services as it expands its offering) and claim to offer the most comprehensive cross-border payment solution for digital commerce.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
People of all backgrounds are welcomed
"DEIB is where Checkout.com takes it to the next level. This company is excellent at building a sense of belonging and celebrating people from all..."
Funding (last 2 of 4 rounds)
Jan 2022
$1bn
SERIES D
Jan 2021
$450m
SERIES C
Total funding: $1.8bn
Company values
- Aspire
- Excel
- Unite
Company HQ
London, UK
Articles
Leadership
Guillaume Pousaz
(Founder & CEO)Previously founded NetMerchant, which sold European currencies to US merchants. Background in mathematical engineering.
People progressing
First joined as a Software Engineer, was promoted to Senior Software Engineer after 1.5 years and was then promoted to Engineering Lead 6 months later. Ignas is now a Senior Engineering Manager.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Checkout.com
- Our IT Infrastructure Engineer, Sheryl Lingachetti, spoke to Zoë Schulz from myGwork - LGBTQ+ professionals & allies about trans rights in Mauritius, allyship and the support she has found in her workplace community 🏳️⚧️👇 https://www.attitude.co.uk/life/business/it-engineer-sheryl-on-coming-out-at-work-support-improves-productivity-for-everyone-442696/
- CTRL-ALT-CONNECT is Tech's latest community 🔥 We've partnered with our friends at Wise to create an inclusive community for people in tech to connect over conversation, networking and drinks. Last week we hosted our first panel discussion in our London office, which centred on the topic of Growth. https://www.linkedin.com/posts/checkout_tech-community-activity-7071841326060720129-qDOt?utm_source=share&utm_medium=member_desktop
- Our Pride Community provides a safe and welcoming space for our LGBTQIA+ colleagues and allies to connect, learn, and advocate for change. https://www.linkedin.com/posts/checkout_lifeatcheckout-activity-7074738991102611457-u7v5?utm_source=share&utm_medium=member_desktop
- Our Pride Community spoke with Adel Naamneh, VP of Solutions Engineering to learn about their experiences of being a member of LGBTQIA+ community and the importance of having corporate responsibility on hiring a diverse work force: https://www.youtube.com/watch?v=k0e9WUmNdVk&t=561s
- Read an interview hosted by The Black Young Professionals Network with the leaders of our Black Community: https://byp-network.com/news/314821
- Read more about the 'FinTech for all' charter, of which we were a founding signatory. The charter aims to create a speak up culture across FinTech, eliminating harassment and bullying: https://fintech.inchorus.org/
- Read this inspiring interview hosted by SheCanCode and one of our female QA Engineers: https://shecancode.io/blog/victoria-santiago-qa-engineer
- Our Principal Product Manager Yasmin, also sat down with SheCanCode on two inspiring articles: https://shecancode.io/blog/meet-yasmin-christie-checkout-principal-product-manager-an-inspirational-tech-career-journey and https://shecancode.io/blog/14-pieces-of-practical-product-management-guidance-from-checkout-part-2
- Plus, our Senior Engineering Manager Marina tells her story with SheCanCode: https://www.shecancode.io/blog/how-to-get-the-best-from-your-team-and-your-own-career-from-one-of-checkouts-engineering-leads
- And finally, our Graduates share some insights too: https://www.shecancode.io/blog/grad-programme-insider-tips-from-checkout
- Find out more information at our Diversity and Inclusion webpage: https://www.checkout.com/diversity-and-inclusion
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