Renewals Success Specialist, Securly
EdTech
$55-65k
+ $8,500 in annual bonus potential
Enterprise level digital security for schools
Be an early applicant
Enterprise level digital security for schools
201-500 employees
Be an early applicant
$55-65k
+ $8,500 in annual bonus potential
201-500 employees
Company mission
To foster safe and focused learning environments through technology while keeping students healthy and engaged.
Role
Who you are
- This role requires excellent communication, organization and problem-solving skills to meet retention goals while delivering an outstanding customer experience
- 1+ years of experience in a similar role, exceeding renewals or expansion goals
- Strong understanding of K-12 Education space, including EdTech buying cycles and decision-making processes; Key reasons for technology adoption in K-12 settings; K-12 personas and their roles in purchasing decisions
- Proficiency in CRM systems, particularly Salesforce
- Demonstrated ability to meet or exceed performance targets in a customer-facing role
What the job involves
- As a Renewals Success Specialist, you will play a critical role in ensuring customer retention and maximizing revenue through the management of subscription renewals
- You will work closely with our Customer Success Managers (CSMs), Revops and Deal Desk teams to execute a seamless renewal process, address customer concerns, and identify upsell/cross-sell opportunities
- Renewal Management & Digital Execution – Leverage your strong organizational skills to drive timely, accurate subscription renewals through digital communication
- Manage seamless account renewals while efficiently handling several hundred accounts
- Customer Engagement: Utilize your excellent verbal and written communication skills to collaborate with CSMs and the Customer Support team, addressing customer needs, resolving issues, and ensuring satisfaction prior to the renewal period
- Data Management: Apply your analytical mindset to maintain accurate and up-to-date records of customer renewal statuses, communications, and outcomes in CRM systems (e.g., Salesforce), interpreting data and identifying trends in customer behavior
- Risk Mitigation: Demonstrate a proactive and solution-oriented mindset to identify at-risk accounts and collaborate with internal teams to implement retention strategies that address potential churn
- Growth Opportunities: Employ your sales acumen to partner with CSMs in identifying and communicating opportunities for additional product adoption or upgrades during the renewal process, focusing on upsell and cross-sell opportunities
- Reporting: Provide regular reports and updates on renewal rates, churn risks, and customer feedback to leadership and relevant teams, showcasing your ability to interpret data and identify trends
- Customer Communication: Deliver clear and professional communication regarding renewal timelines, pricing and contract details to customers, demonstrating your negotiation skills and ability to address customer concerns effectively
- Strategy Development: Develop and implement strategies to improve renewal rates and customer satisfaction, showcasing your problem-solving skills and ability to drive positive outcomes
- Performance/Goal Oriented: Consistently meet or exceed established renewal rate targets and revenue goals
Our take
Securly is the market-leading student safety and device management solution designed for primary/secondary schools. Leveraging cloud-based technologies with the power of AI, the company is dedicated to ensuring kids' safety while promoting productivity, while also offering teachers simplified tools for seamless classroom management.
With a stronghold in over 20% of the US market, Securly's success is evident through its rapid expansion on an international scale. Currently, it monitors an impressive 10+ billion online activities across more than 20,000 schools. As part of its growth strategy, the company has strategically acquired notable companies like Rhithm, specializing in student wellness, and Dyknow, a leading device monitoring platform.
In 2021, Securly became a part of Golden Gate Capital, a move that has enabled the company to continually enhance its platform and develop innovative solutions to meet the unmet needs in the field of EdTech. This positioned Securly for sustained rapid growth on a global level.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Aug 2020
$11.7m
SERIES B
Dec 2018
$16m
SERIES B
Total funding: $32.8m
Company benefits
- Flexible time-off policy
- 401k
- Company-sponsored health benefits
- An environment that shuns red tape and politics
- Continued learning and other empowering opportunities
- Breakfasts, lunches, and happy hours
- Fully stocked kitchen
- Game room
Company HQ
Ballbach and SOFA, San Jose, CA
Leadership
Tammy Mank Wincup
(CEO)Joined Securly in 20204 as CEO. Prior to this, they were a Senior Advisor, Interim COO/CPO at Get Well, President and CCO at Revolution Foods, and President at Protocol.
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