Manager of Customer Analytics, Jobber
Post-Sales
CA$151.2-204.5k
Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint ($177,900) + Stock options
Job tracking and customer management software for home service businesses
Be an early applicant
Job tracking and customer management software for home service businesses
1001+ employees
Be an early applicant
CA$151.2-204.5k
Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint ($177,900) + Stock options
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- Proven experience as a people leader in analytics, with a strong track record of developing and empowering high-performing teams
- Deep expertise in Customer Success and Post-Sales Analytics, with hands-on experience analyzing and improving onboarding efficiency, customer engagement, support performance, retention, and account growth
- You understand how these functions collectively drive customer outcomes and long-term value
- Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python is a strong asset
- Proficiency with BI and data visualization tools such as Tableau, with a focus on creating clear, compelling, and actionable visual narratives
- Demonstrated expertise in foundational and advanced analytics techniques, including performance measurement, exploratory analysis, scenario analysis, impact evaluation, simulation modelling, and predictive analytics, with the ability to apply these methods to solve complex business problems, assess strategic opportunities, and inform high-impact decisions
- Strong business acumen and a strategic mindset, with the ability to shape initiatives and develop high-impact analytical proposals that influence priorities and key business decisions
- A passion for storytelling through data, with exceptional communication and stakeholder management skills that enable you to distill complex analyses into clear, influential insights that drive decisions at all levels of the organization
- A proactive and forward-looking mindset, contributing thought leadership that elevates strategic thinking and fosters a data-driven culture across the company
- Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a dynamic environment
- Proven ability to thrive under pressure, maintaining focus and delivering clarity amid ambiguity; highly autonomous and accountable in defining priorities and driving action
- A solid understanding of SaaS business models, customer health metrics, and operational levers that drive post-sales performance and long-term customer growth
- Be proactive and resourceful, with a bias for action. You're comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results
- Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and can translate complex concepts into simple, actionable insights
- Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies
What the job involves
- We’re looking for a Manager, Customer Analytics (Post-Sales) to be part of our Analytics team
- Analytics is part of the Strategy & Analytics department, our internal consulting team - they’re the decision support mechanism that connects data & business insights with the rest of the organization
- In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem
- The Manager, Customer Analytics will lead a team of analysts responsible for driving insights and analytical impact across Jobber’s post-sale customer journey, from onboarding and support to account management, enablement, expansion, and retention
- Reporting to the Senior Manager, Customer Analytics, you will combine people leadership, strategic partnership, and hands-on analytics expertise to help Jobber deepen its understanding of customer success drivers and scale data-informed decision-making across the business
- You’ll lead initiatives that assess how customers onboard, engage, and grow over time; identify opportunities to improve satisfaction, reduce churn, and drive expansion; and measure the impact of programs, policies, and interventions designed to enhance the customer experience and value
- Lead, coach, and empower a team of analysts who deliver strategic insights and drive measurable business impact
- Prioritize, scope, and allocate analytics work based on business impact and stakeholder needs, ensuring alignment with company priorities
- Create a collaborative and high-accountability environment that values curiosity, excellence, and continuous improvement
- Develop talent through mentorship and feedback, fostering both technical depth and strategic acumen
- Model analytical leadership by helping the team translate data into clear actions that shape Jobber’s customer experience and growth trajectory
- Partner with post-sales business leaders across Customer Onboarding, Support, Account Management, Enablement, and Lifecycle Marketing to define success metrics, evaluate initiatives, and uncover opportunities that improve customer retention, satisfaction, and expansion
- Lead high-impact analyses on onboarding performance, customer engagement, support efficiency, retention patterns, and account growth to reveal actionable cross-functional opportunities for improvement
- Develop frameworks, models, and dashboards that connect insights across the customer lifecycle, enabling proactive management of customer health and long-term value
- Translate business outcomes into analytical roadmaps that balance quick wins with scalable, forward-looking solutions
- Act as a strategic thought partner and internal consultant to post-sales GTM and cross-functional leaders, providing analytical perspectives that inform business strategy, operational priorities, and resource planning
- Anticipate business needs and proactively identify analytical opportunities that unlock growth, efficiency, or experience improvements
- Frame complex business challenges into clear analytical hypotheses, lead structured problem-solving, and deliver recommendations that influence decisions at multiple levels of the organization
- Leverage advanced analytics to elevate Jobber’s analytical capabilities, from robust data models and dashboards to predictive customer health and retention modelling
- Champion data-informed experimentation, scenario modelling, and performance evaluation as core practices within post-sales analytics
- Promote a strong analytical foundation through best practices in data quality, metric design, and consistent measurement across post-sales functions
- Build compelling, executive-ready narratives that connect insight to action and drive alignment around key opportunities
- Enable self-serve analytics and scalable reporting, empowering business partners to make confident, data-informed decisions
- Encourage curiosity and innovation by continuously exploring new data sources, analytical techniques, and storytelling approaches that advance understanding of the customer experience
- Foster a collaborative and supportive work environment by actively sharing knowledge, engaging in peer reviews, and contributing to the professional growth and development of the team
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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