Vendor Operations Associate, Kindred

• Have exceptional communication skills - you're professional and clear over email and text
• Have a track record of executing in a metrics first and financially oriented organization
• Are friendly & strong culture fit – you embody Kindred’s values of community, generosity, and respect in all things. You know how to make people feel good!
• Are organized & process-oriented - you sweat the details & don't drop balls. You can build a workflow for yourself that includes quality control checks that make it hard to make mistakes
• Are hardworking, extremely reliable, and prompt
• Over-communicate and ask for help when needed, but can also autonomously and exercise judgment on one's own
• Care about the experience of our vendors and can develop a world class vendor relationship
• Can flex into finite details and want to have hands involved into processes that help guide the wider strategy
• Thrive in a fast-paced environment with evolving processes, and is relentlessly resourceful. You find a way to get it done!

Desirable

• We are looking for a talented Vendor Operations Manager who has a passion for travel and is excited to support a fast-paced, high-growth technology startup
• Their role will support our team in scaling operations across Europe
• Scale performance, training and execution of our cleaners and photographers
• Own metrics and P&L for our European vendor operations business
• Iterate on processes and manage the vendor related workflows to ensure we can scale our operations as we grow
• Operate with a continuous improvement mindset; identify operational and workflow gaps and execute on solutions
• Sourcing New Vendors - We are growing quickly in Europe and need to expand our preferred vendor base. This includes determining the service areas that need additional vendors and utilizing methods of finding vendors that fit our qualifications
• Vendor Onboarding - A key part of vendor success is embedding our needs with our new vendors. This requires proactive training, providing materials and answering questions to ensure the vendors are set up for success
• Vendor Execution - Ensure the appointments needed for our members are scheduled, performed on time, along with performance management and handling any questions or unique scenarios
• Payment - Track, audit and make payments to our vendors including tips with performance based scale