IT Support Analyst, Handshake
$80-100k
+ Equity
In office Monday-Friday
5+ days a week in office
The career platform for Gen Z
Be an early applicant
The career platform for Gen Z
1001+ employees
Be an early applicant
$80-100k
+ Equity
In office Monday-Friday
5+ days a week in office
1001+ employees
Company mission
To democratize access to opportunity and ensure any student can build a great career no matter who they know, where they live or what school they attend.
Role
Who you are
- This role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams
- 2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment
- Experience supporting macOS (Windows experience is a plus)
- Hands-on experience with:
- Google Workspace
- Slack
- Okta or another identity provider
- Endpoint management tools (Jamf, Kandji, Intune, JumpCloud, etc.)
- ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar)
- Strong troubleshooting skills across hardware, SaaS applications, identity, and basic networking
- Experience administering common SaaS applications and user lifecycle management
- Familiarity with scripting or automation (Bash, PowerShell, Python, or similar) is a plus
- Comfortable working in cloud-first environments
- A customer-first mindset with strong problem-solving skills
- Organized and detail-oriented with solid documentation habits
- Curious and eager to learn new technologies
- Comfortable balancing multiple priorities in a fast-moving environment
- Strong written and verbal communication skills
- Takes ownership of assigned work while knowing when to seek guidance
What the job involves
- We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees
- You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale
- You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment
- Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools
- Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience
- Support remote and hybrid employees across multiple time zones
- Escalate complex issues when appropriate while owning tickets through resolution
- Support onboarding and offboarding workflows
- Assist with identity and access management (Okta, Google Workspace, etc.)
- Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar)
- Manage software provisioning, license assignments, and asset tracking
- Identify recurring issues and recommend process improvements or automation opportunities
- Maintain internal documentation and knowledge base articles
- Partner with Security to support device compliance and access management
- Assist with IT projects, tool implementations, and operational improvements
- Participate in incident response and troubleshooting efforts as needed
- Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs
- Help deploy new hardware, software, and productivity tools
- Contribute to office and remote IT initiatives as the company grows
Our take
The three founders of Handshake established their company in an attempt to eliminate inequality and make the student hiring landscape fairer. The Handshake platform acts as a LinkedIn for college students, pairing students from every walk of life with more than 650K employers, including the entire Fortune 500, which includes Google and Nike.
The graduate recruitment platform is open to any student with a valid @.edu email address, with more than 17M active users from thousands of colleges and universities. With a student-first philosophy, the company generates revenue from both universities and employers rather than students.
Valued at $3.5B, Handshake has gained traction in a competitive market, although it has strong competition from recruiting giants LinkedIn and Indeed. It stands out, however, by helping students build new relationships and skills, rather than simply making connections to people they already know.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$200m
SERIES F
May 2021
$80m
SERIES E
Total funding: $434m
Company benefits
- Health Insurance: Comprehensive medical , dental, and vision coverage
- Fertility and family forming: Through a partnership, Handshake offers comprehensive family benefits, including infertility treatments and a $15K stipend, to its employees.
- LGTBQ+ coverage: All medical plans cover transgender services.
- Mental health: Discounts on a variety of wellness apps and an Employee Assistance Program with access to five free counseling sessions.
- Tax savings: Tax-advantaged benefits to save money on healthcare, dependent care, and other expenses.
- Learning & development: Employees are provided with an annual stipend to use towards professional development, career development workshops, manager trainings, and 1-on-1 coaching through external partnerships
- Community leader support: Employee Resource Group leaders are compensated with a quarterly bonus for the high-impact work the role requires
- Parental leave: Leaves of 16 weeks for birth-giving parents and 10 weeks for non-birth-giving parents; the policy applies to adoptions as well. Handshake also partners to provide one-on-one coaching on preparing for leave and coming back from leave
- Flexible time off: No accrued time off or waiting period to take vacation. Two paid flexible holiday days off to observe holidays that closely align with religious, cultural, and personal needs
- Sabbatical: Paid six-week sabbatical to recharge and reset beginning at six years of continuous, full-time employment, and every four years thereafter
- Volunteer time off: Two days off for social and civil activism, volunteer work, and/or any related activities, including attending and participating in protests
- Life & disability insurance: Essential benefits and automatic coverage with basic life insurance, plus short-term and long-term disability coverage.
- 401k match: Dollar-for-dollar match up to 1% of pay, with a max of $1,200 per year.
Company HQ
Financial District, San Francisco, CA
Leadership
Garrett Lord
(Co-Founder & CEO)Majored in Computer Science at Michigan Technological University. Interned at Palantir Technologies before co-founding Handshake in 2012.
Ben Christensen
(Co-Founder)Graduated from Michigan Technological University with a degree in Computer Networking & Systems Administration. Interned at Target and worked as a Developer at Up and Running Software. Was part of Arbor Networks' ASERT Security Research team.
Scott Ringwelski
(Co-Founder)Attained a degree in Computer Software Engineering from Michigan Technological University. Co-founded Handshake in 2012.
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