Customer Support Manager , LiveFlow
$90-120k
+ Equity
The £1 platform for multi-entity finance
Job no longer available
The £1 platform for multi-entity finance
21-100 employees
Job no longer available
$90-120k
+ Equity
21-100 employees
Company mission
To empower people to build their own financial platforms for better efficiency and clarity.
Role
Who you are
- We are seeking a dedicated and empathetic Customer Support Manager, a vital role designed for individuals passionate about ensuring customer satisfaction
- This role is specifically designed for people with top-notch technical support and problem solving skills who are eager to grow their career in a customer-facing managerial role
- 2+ years management experience in a customer success, customer operations or customer support related role
- Customer satisfaction and customer support skills
- Strong analytical skills and ability to identify and resolve customer issues
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and the ability to think independently in a fast-paced environment
- You are humble, you ask a lot of questions, are naturally curious and hungry to achieve impressive things in life and work
What the job involves
- As the pioneer in this position, you will take end-to-end responsibility for crafting unforgettable experiences for our customers
- Our high bar is set at a 9.7/10 rating on G2 for Customer Support, and your role will be pivotal in maintaining, if not elevating, this standard
- Develop and implement scalable customer experience processes to ensure business growth without compromising customer experience
- Address customer support queries promptly and empathetically, consistently exceeding customer expectations
- Collaborate closely with our customers to facilitate seamless end-to-end implementation of LiveFlow
- Serve as the conduit between our customers and the product and engineering teams, effectively communicating customer issues and feedback internally to drive product improvements
- Craft a comprehensive Customer Support Playbook to catapult LiveFlow to its next level of growth, incorporating customer insights, innovative strategies, and industry best practices
- Implement and refine customer support processes to enhance customer satisfaction
Our take
Excel represents an essential tool used by finance professionals every day. According to LiveFlow, even though Excel was widely used in finance for the past 30 years, it's a standard tool that did not improve in time, thus it failed to adapt to the increasingly complex needs of finance professionals. The company aims to solve this problem by creating a modern Financial Management tool that aims to serve the needs of modern finance teams.
The founders first came up with the idea for LiveFlow after co-founder, Lasse, went bankrupt running his first business. Aiming to stop any other business having the same fate, LiveFlow was launched to ensure that clients have access to all of their financial information in one place.
The company differentiates itself through its proprietary technology that allows spreadsheets to automatically connect to the real-time data of users from Google Sheets, banks, and accounting platforms. LiveFlow already counts Nova Credit, Unfurl, Gorgias, and Olaf among its clients. Having closed a seed round in 2022, it continues to build a strong customer base and has seen many recent expansions.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2024
$13.5m
SERIES A
Oct 2022
$3.8m
SEED
Total funding: $21m
Company HQ
Flatiron District, New York, NY
Leadership
Anita Koimur
(Co-Founder & COO)Before starting LiveFlow, they were in charge of Business Development at Revolut Rewards. They led the product rollout to 13 markets across EMEA, US, and APAC.
Lasse Kalkar
(Co-Founder & CEO)They were the Head of Growth, Nordics at Revolut where they led Growth and Market launches in the Nordics. They also built a VC-backed robo-advisory investment app.
Evan O'Brien
(Co-Founder & CTO)They were a Staff Software Engineer at WebSummit and built the whole WebSummit Virtual platform within 3 months of 2020 that hosted 50,000 live users.
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