Bilingual French Customer Experience Specialist, Quince

Salary not provided

Start at a 24.00 CAD per hour with an increase to 25.00 CAD per hour after successfully passing the 90-day introductory period. Earn up to 1,300 CAD each month in bonus pay, based on your performance

Junior and Mid level

Remote from Canada

Affordable luxury fashion and home goods brand

Be an early applicant

Affordable luxury fashion and home goods brand

201-500 employees

B2CRetailLifestyleFashionFurnitureeCommerce

Be an early applicant

Salary not provided

Start at a 24.00 CAD per hour with an increase to 25.00 CAD per hour after successfully passing the 90-day introductory period. Earn up to 1,300 CAD each month in bonus pay, based on your performance

Junior and Mid level

Remote from Canada

201-500 employees

B2CRetailLifestyleFashionFurnitureeCommerce

Company mission

To create products of equal or greater quality than the leading luxury brands at a much lower price.

Job

Company

Role

Who you are

You are a people-first person with an intuitive understanding of the customer's experience
You deeply care about solving problems and turning a potentially frustrating situation into a positive and memorable interaction
Your communication is world-class, demonstrating both empathy and rigor in a way that provides clear, concise, and helpful information to customers
You possess an exceptional ability to multi-task and maintain focus in a high-volume, dynamic work environment
You are a self-starter who is comfortable and familiar with working remotely and can thrive in a distraction-free work environment
You are flexible and available to work weekends and key holidays as needed, including in November and December
You are curious and have a growth mindset, willing to embrace feedback and challenge to accelerate your learning
Teamwork: You are a collaborative team player, eager to provide and receive feedback to improve performance
Scrappy Mentality: You are resourceful and adaptable, finding creative solutions to problems when needed
High School diploma or GED equivalent
Must be Bilingual in French and English
At least 2 years of Customer Service experience, with a proven ability to manage your time and prioritize tasks in a remote or unsupervised setting
A proven track record of handling high-volume customer inquiries across multiple digital channels (phone, email, chat)
Demonstrated ability to write and communicate with exceptional clarity and attention to detail
Experience in a job where a strong ability to problem-solve was a core function
Technical:
A reliable, high-speed internet connection with a minimum download speed of 75+ Mbps and a minimum upload speed of 10+Mbps

What the job involves

Quince is officially launching in Canada, and we need talented, bilingual professionals to help us build a world-class customer experience from the ground up. This is a remote role with a unique opportunity to use your skills and passion to directly influence our success. Join our inaugural team and become a foundational part of our story, helping to define the standards for a brand new market
We are looking for someone who is not just seeking a job, but a long-term home where you can grow, learn, and contribute to a mission-driven team
Use your critical thinking and empathy to troubleshoot and resolve customer concerns, turning potential negative experiences into positive ones
Build lasting customer loyalty by providing personalized support that leaves a great impression, while adapting quickly to diverse needs and offering effective, tailored solutions
Navigate multiple systems and handle multiple inquiries simultaneously, all while ensuring a world-class and efficient customer experience
Identify recurring customer issues or trends and provide feedback to help improve the customer experience and internal processes
Ensure consistent achievement of key performance metrics, including CSAT (Customer Satisfaction), customer retention, response time, and productivity

Our take

The rise in fast fashion has brought widespread awareness of the alarming waste of resources and the significant environmental impact caused by the industry. Recognizing these concerns, Quince is looking to address these issues and offer a more sustainable alternative to consumers.

Quince is a direct-to-consumer brand that offers high-quality products at lower prices by cutting out the middleman. The company focuses on providing wardrobe staples and home goods, with an emphasis on minimalism, simplicity, and timeless designs.

Quince works directly with factories to produce inventory on a near-just-in-time basis. By eliminating unnecessary intermediaries, Quince can streamline the supply chain and reduce financial and environmental waste. This approach allows Quince to ship goods directly to consumers' doorsteps, minimizing transportation and warehousing costs and as a result, providing customers with a more efficient and sustainable shopping experience.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

58% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (last 2 of 3 rounds)

Jul 2025

$200m

LATE VC

Jan 2025

$120m

SERIES C

Total funding: $397m

Company HQ

SoMa, San Francisco, CA

Leadership

Sid Gupta

(CEO)

Graduated from Stanford University with an MBA in Finance. Previously the Founder and CEO of Lolli and Pops as well as the Director of Strategy at TechTurn.

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