Customer Success Manager, Vendr
1 day a week in office
SaaS buying platform
Job no longer available
SaaS buying platform
201-500 employees
Job no longer available
1 day a week in office
201-500 employees
Company mission
To change how companies find, buy, and manage SaaS.
Role
Who you are
- 5 to 8 years of experience in driving successful solution-oriented client engagement, handling difficult internal and external business challenges, and delivering exceptional client service resulting in high client retention
- Experience in managing projects with multiple stakeholders and systems, sometimes globally, and working within tight project and client timelines with resource constraints
- Experience in building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite
- The ability to work in a high-energy, fast-paced environment, collaborating with other divisions to achieve strong results
- Relevant business experience in demonstrating a commercial mindset and an understanding of selling moments
- Relevant industry experience in working in a B2B setting and a familiarity with the typical challenges faced by clients
- Successful navigation of business processes, specifically sales and procurement
- A high degree of organization and proficiency in leveraging internal systems
- Successful navigation of business systems and processes to obtain high client advocacy and business results
- Excellent verbal and written communication skills
- Strong social and storytelling abilities
- A proficiency in technology
- Able to travel for customer onsite visits & events as required
What the job involves
- Understand the client’s business initiatives and map to Vendr’s portfolio of products and services
- Create, execute, and deliver a strong client engagement strategy, informed by the client executive’s overall account strategy. This includes: execution of services provided to the client; formal and informal client check-ins; onboarding; partnership reviews; and the delivery of other value-added services based on the mutually agreed upon engagement plan with the client
- Align with the client champion on the account strategy by meeting them regularly to discuss account health, value driven, and engagement levels and to share potential new opportunities for the client to receive value from our partnership
- Orchestrate the quality and timely delivery of products or services purchased by working with the relevant partners in the product, research, and/or consulting organizations to ensure that client success measures are met and value is maximized
Our take
For enterprises, purchasing software is often a drawn-out and expensive process involving multiple stakeholders and salespeople. Vendr has built a platform that allows businesses to purchase software using software. The aim is to make enterprise software purchases as easy as consumer product purchases.
It's a lucrative business, not just because of the proliferation of B2B SaaS tools, but also because of the revenue potential: Vendr charges its customers between 1% and 5% of its software spend that it manages. This model works for Vendr and its customers, as the latter will typically save significantly more than this by using Vendr.
Vendr has already supported an impressive set of customers, including Canva, Grammarly, GitLab, Brex, HubSpot and InVision. An example of its commitment to improvement is in the launch of Vendr 2.0, that combines its SaaS purchasing and management products to give enterprise customers enhanced visibility into software purchase and use, allowing them to reduce overspend and purchase better software faster and cheaper.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$150m
SERIES B
Feb 2022
$66m
LATE VC
Total funding: $282.2m
Company benefits
- Medical, dental & vision: We offer competitive medical, dental, and vision insurance which includes 100% employer paid premiums and an HSA contribution.
- Time off & hybrid work: We encourage flexibility and rest, including unlimited PTO, a WFH stipend, the option to work from our Boston and Charleston offices whenever, an annual company-wide week-long shutdown in July, 12 paid company holidays, and more.
- Mental health & wellbeing: The wellbeing of our team is critical to our success, which is why we offer a wellness/gym reimbursement, a paid Calm app subscription, virtual “Wellness Wednesday Yoga” sessions, and more.
- Parental leave: We offer biological, adoptive, and foster parents paid time off to spend quality time with family.
- Retirement planning: We want planning for the future to come easy so we provide a 401k with a 4% match.
- Growth & development: You'll have access to an annual education reimbursement, success guides, and our manager training and enablement program.
- Culture & workplace: We are a remote-first company and love to get together for in-person events to strengthen relationships.
Company HQ
Back Bay East, Boston, MA
Leadership
Ryan Neu
(CEO & Founder)Prior to founding Vendr, Neu was head of Enterprise Sales for InVision and Director of SMB Sales for HubSpot.
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