Senior UI Software Engineer, Zendesk

Salary not provided

React

TypeScript

Redux

Vue.js

Cypress

Jest

Zendesk

Junior, Mid and Senior level

San Francisco Bay Area

Remote from US

Customer support across phone, chat, email and social media

Job no longer available

Customer support across phone, chat, email and social media

1001+ employees

B2BCustomer serviceSaaSSales

Job no longer available

Salary not provided

React

TypeScript

Redux

Vue.js

Cypress

Jest

Zendesk

Junior, Mid and Senior level

San Francisco Bay Area

Remote from US

1001+ employees

B2BCustomer serviceSaaSSales

Company mission

To help businesses deliver exceptional customer service

Job

Company

Role

Who you are

2+ years as a front-end or full-stack software engineer, working in an agile, fast-paced development environment making use of continuous delivery and test-driven development
Sound understanding of web application development, including browser best practices, event handling
Knowledge of testing best practices using frameworks such as Jest, Enzyme, and Cypress
Proficiency with modern front-end frameworks and methodologies such as React/Redux, Typescript, Vue, etc
Great communication skills: written, verbal, and listening, to both technical and non-technical audiences
Exceptional analytical reasoning and problem solving skills
Adaptability and comfort with ambiguity

What the job involves

We’re seeking a front-end leaning full-stack engineer to help us streamline and modernize the Zendesk Support UI
We build awesome software used day-in and day-out used by businesses and users. Our software empowers agents to provide flawless, personalized, and efficient support to their customers

Our take

Zendesk builds support, sales and customer engagement software. The company was founded in 2006 when its founders set out to create a user friendly, centralised and intuitive system for delivering customer service. The business has since grown considerably, and today Zendesk has over 3000 employees working across 20 global offices, supporting businesses including Uber, Tesco and the NHS.

The company offers a range of products, from customer support to an end-to-end sales suite, with a strong emphasis on customisability and plug-and-play solutions that offer an alternative to traditional CRMs, which can require weeks or even months to set up.

Whilst the global CRM market is crowded and dominated by heavyweights like Salesforce.com and Hubspot, Zendesk has proven that their chat-based approach is both popular and scalable. However, given rising pressure from investors over rejected takeover proposals, the company is looking to maintain its independence through making its own acquisitions, as well as seeking growth in the APAC region.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

32% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 4 rounds)

Sep 2012

$60m

SERIES D

Dec 2010

$19m

SERIES C

Total funding: $85.5m

Company benefits

We know that great work comes from our people, not a place. That’s why we’ve adapted new ways to work together—even when we’re apart. And with our home-office stipend, we cover the costs to bring the office equipment to you
Work should have perks. That’s why we offer plenty of PTO for full-time employees. And with generous retirement and stock options, at least 16 weeks of maternity/paternity leave, disability, and life insurance, we’ve got you covered for whatever else life throws your way
Nurture your skills or take on a new challenge—we’re happy to reimburse full-time employees who attend professional conferences or take courses to develop skills within their careers. You learn. We pay. Nice
Work from home opportunities

Company HQ

Mid-Market, San Francisco, CA

Leadership

Mikkel Svane

(CEO)

Co-founded Zendesk in 2006 after working for companies to implement traditional systems for customer service.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job