Customer Success Executive, Unite Us
$110-120k
OTE
Software to address the social determinants of health
Posted today
Software to address the social determinants of health
501-1000 employees
Posted today
$110-120k
OTE
501-1000 employees
Company mission
Unite Us' mission is to redefine the way health is delivered across communities.
Role
Who you are
- 7+ years of professional work experience suggested
- 5+ years of customer success, account management, or directly related work experience preferred
- Demonstrated experience in managing a book of business and complex, high-value accounts
- Experience creating and sustaining large, complex strategic partnerships
- Demonstrated success with renewals and retention opportunities
- Medicare: 1 year of experience with Medicare Programs
What the job involves
- The Customer Success Executive (CSE) is someone with entrepreneurial ambition and a passion for health and social care
- This role is for a senior-level individual contributor responsible for ensuring customers and community-based organizations achieve their business objectives with Unite Us
- We are looking for an expert, strategic thinker, and inspiring presenter with a knack for building trust and buy-in with deep knowledge and experience in the social services and healthcare space
- This is a strategic role where building relationships with executive stakeholders, understanding customer objectives, and the ability to analyze and communicate success metrics are vital
- There is an expectation to always be able to translate customer data into meaningful data narratives that further drive clients’ program goals
- Manage, grow, and retain a book of business for assigned complex, high-value strategic accounts
- Ensure excellent customer satisfaction, user adoption, engagement, and retention
- Be an expert in Unite Us products and services and educate customers on Unite Us technology solutions
- Build and maintain strong, long-lasting customer and community partner relationships with large and priority stakeholders, including end-to-end engagement
- Independently act as the customer’s escalation point for business-critical issues, ensuring follow-up and resolution; while leaning into CS and cross-team leadership for support
- Create and execute engagement strategies based on customer needs and the network growth and development strategy
- Develop and iterate on joint success plans for customers that outline their key objectives and success metrics; identify critical risks and solutions to ensure long-term partnership success
- Run Quarterly Business Reviews for all accounts in your book of business
- Have deep knowledge of client budget and procurement cycles to reduce the risk of churn and drive retention
- Deliver best practices for data-driven process workflows based on specific use cases, evolving industry standards, and understanding related tools
- Be a subject matter expert that colleagues can consistently rely to help problem solve
- Analyze data to provide deeper insights and understanding of customer operations and network performance, including opportunities for improvement and areas of strength
- Turn data insights into tactical interventions that drive platform utilization, network health, and value for customers and community partners working cross-functionally
- Solicit and synthesize feedback regularly to serve as the voice of the customer and community within Unite Us
- Lead process development and improvement initiatives to support customers and communities
Our take
Unite Us is a technology company building a coordinated care network of health and social service providers in the US. Providers across sectors can send and receive electronic referrals, track every person's total health journey, and report on tangible outcomes across a range of services. This social care infrastructure helps communities transform their ability to work together and measure impact at scale.
Unite Us' software improves coordination, tracks outcomes, and helps standardize data sharing between payers, providers, government services, and social services. It works with healthcare organizations across the country including Kaiser Permanente, CyncHealth and the state of North Carolina, for example.
Recent acquisitions made by Unite Us, such as Staple Health, Carrot Health and NowPow will enable the company to continue to reduce inequities at structural, community, and institutional levels, and improve access to healthcare for US communities through the use of its operational software.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$0.3m
GRANT
Nov 2021
$185m
LATE VC
Total funding: $380.6m
Company benefits
- Paid parental Leave
- 401k match
- Flexible vacation time
- Work from home opportunities
- Medical, Dental, and Vision coverage
- Commuter benefits
Company HQ
Tribeca, New York, NY
Leadership
Dan Brillman
(CEO)BA in Political Science at Yale. Previous Investment Analyst at Buck Consultants and Scout Ventures. Former Air Force Reserve Pilot. Co-founded Unite US in 2013.
Taylor Justice
(President)Previous Infantry officer in the US Army and Sales Engineer at JDSU for 4 years. Co-founded and was a Partner of HigherEchelon, a service-disabled veteran-owned consulting firm.
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