Customer Success AI Business Analyst, Qlik
$85-100k
AI powered data integration, quality, & analytics solutions
Be an early applicant
AI powered data integration, quality, & analytics solutions
1001+ employees
Be an early applicant
$85-100k
1001+ employees
Company mission
To be the best at enabling our customers to use data, analytics, and AI to create value by solving their and the world's greatest challenges.
Role
Who you are
- If you're looking for a role where your contributions fuel innovation and drive real impact, this is the opportunity for you
- A background that sets you up for success: A bachelor’s degree (or equivalent experience) in Business, Information Management or Data Science
- Proven experience: 2+ years in data analysis preferably in a SaaS, B2B technology or Customer Success environment
- Technical Proficiency: Proficiency with Qlik Sense or similar tools (SQL, Tableau, PowerBI), plus advanced Excel skills. Basic understanding of Python, APIs or LLM architecture
- Systems Analysis Foundations: Working knowledge of business/systems analysis and design. Experience creating related documentation including requirements specifications, entity relationship diagrams, process maps or data flow diagrams
- AI/Automation experience: Experience with AI prompt engineering or no-code/low-code automations to improve outputs from existing processes
- Outcome-focused: Demonstrated ability to drive innovative change and achieve positive business outcomes through data analysis, systems analysis and process design
- Communication skills that shine: The ability to clearly present insights to both technical and non-technical stakeholders
- If you’re detail-oriented, motivated by problem-solving, and excited about transforming data into actionable insights, we’d love to have you on the team
What the job involves
- Step into a pivotal position as an AI Business Analyst within our Customer Success Intelligence and Agentic Ops team
- Your experience in data analysis, prompt engineering and workflow design will directly contribute to strategic initiatives that enhance our customers’ experience, drive product adoption and ensure customer retention
- This role offers an exciting opportunity to work at the cross roads of data, AI and operations as an integral part of our CS Agentic Ops vision and journey
- Turning data into impact: Use your analytical skills to uncover trends and insights that improve decision-making and enhance performance across the Customer Success Organization
- Collaboration at its best: Partner with teams across the business to solve challenges and deliver on shared goals by designing and documenting AI agentic workflows or tools that intelligently automate tasks or assist humans to perform tasks more effectively
- Innovating processes: Be the one who identifies opportunities for automation and efficiency, ensuring we work smarter, not harder
- Leading with AI and Automation: Boost Customer Success productivity and effectiveness by developing re-usable AI prompts or no-code/low-code automations that support business needs customer success management at-scale
- Build analytics artifacts (Qlik applications, dashboards and KPIs) and generate intelligence from data to support customer engagement, adoption and retention strategies
- Author detailed user stories, functional requirements, and process specifications for AI-driven and agentic workflows (e.g. autonomous account monitoring, escalation routing, renewal risk alerts, and CSM task automation)
- Translate business needs into structured requirements that engineering, AI/ML, and product teams can execute against with confidence
- Map current-state CS processes and design future-state agentic workflows, clearly documenting triggers, decision logic, handoff points, and human-in-the-loop controls
- Expand the Customer Success AI prompt library by developing, refining or optimizing reusable inputs for generative AI models
- Identify areas for improvement in existing processes and creating related no-code/low-code automation workflows to achieve scalability and predictability of outputs
- Your work will have a tangible effect on how we support our customers, achieve revenue goals, and continuously improve the way we operate
Our take
As more organisations seek out more robust tools and capabilities to visualise and better understand data, the analytics and business intelligence market landscape has continued to grow. Qlik is a self-service BI software company that offers real-time data integration and analytics solutions.
The company’s suite of products closes the gap between data, insights, and action. With offerings including Qlik Cloud (the only cloud platform built for Active Intelligence), the company has amassed 38,000+ customers and partnerships worldwide, including Lloyds, Paypal, NHS, Sephora, UiPath, and more.
The unicorn company has continued to adapt and innovate to the changing demands of the market. It has continually released new products to cover analytics across a range of industries, unveiling new integrations for customers to use the platform on the cloud of their choice. This means that Qlik is well-positioned to see continued success and global growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (1 round)
Dec 2004
$12.5m
SERIES A
Total funding: $12.5m
Company benefits
- Top-notch employee benefits: Insurance to take care of you and your family’s financial, physical and mental well-being
- Flexible working: A truly flexible approach to working - we are big believers in the work-life balance
- Opportunities to grow: Something new to be learned every day, from our fast-paced, buzzing tech environment to a variety of on-the-job experiences
Company HQ
Upper Merion Township, King of Prussia, PA
Leadership
Mike Capone
(CEO)Current Member of the Board Of Directors at Greenphire and Dynatrace, previously Member Board Of Directors at Ellie Mae. Former COO at Medidata Solutions, and worked at ADP in a variety of roles, including Head of Product Development & Chief Information Officer.
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