Senior Enterprise Engagement Manager, Parloa

• 5+ years of experience in Enterprise Customer Success, Strategic Account Management, or Consulting within SaaS or enterprise technology
• Demonstrated experience managing large, multi-stakeholder accounts (typically $500K+ ARR or comparable complexity)
• Experience leading structured enterprise implementations involving cross-functional coordination
• Proven ability to influence Director, VP, and C-level stakeholders
• Experience driving measurable business outcomes tied to defined KPIs
• Experience supporting or directly contributing to expansion and renewal strategies
• Strong project management and organizational skills, with the ability to manage multiple priorities in parallel

Desirable

• As a Senior Enterprise Engagement Manager, you will act as the strategic post-sale leader for a select portfolio of complex accounts
• These customers often operate across multiple departments, geographies, and stakeholder groups — requiring strong executive presence, structured planning, and disciplined execution
• You will guide customers from implementation through scaled adoption and measurable ROI, while identifying opportunities for expansion and long-term partnership growth
• This is a highly cross-functional role that requires both strategic thinking and operational rigor
• Serve as the primary strategic point of contact post-sale for assigned Enterprise customers
• Build and maintain trusted relationships across technical, operational, and executive stakeholders (Director through C-level)
• Develop structured success plans aligned to customer business objectives and transformation initiatives
• Lead Executive Business Reviews and QBRs focused on measurable outcomes, ROI, and roadmap alignment
• Anticipate organizational risk and proactively manage stakeholder alignment in complex environments
• Partner with Implementation, Product, and Engineering teams to guide enterprise deployments from kickoff through go-live
• Drive clear governance structures, timelines, risk mitigation plans, and accountability across workstreams
• Support change management efforts to drive adoption beyond initial launch
• Define and track KPIs such as automation rates, containment, cost savings, CSAT, or operational efficiency improvements
• Translate product usage data and performance metrics into clear executive-level narratives
• Identify adoption gaps and implement structured action plans to improve outcomes
• Ensure customers achieve measurable business impact tied to their initial investment case
• Identify new automation opportunities across departments, use cases, and channels
• Develop expansion roadmaps aligned to enterprise priorities
• Pro-actively manage renewals and long-term contract growth
• Contribute to strong Net Revenue Retention (NRR) through clearly defined account strategy
• The Senior Enterprise Engagement Manager will own and grow a portfolio of high-value Enterprise customers, leading post-sale strategy, executive alignment, AI implementation, measurable value realization, and long-term commercial expansion
• This role is responsible for ensuring that large, complex organizations successfully adopt and scale Parloa’s Agentic AI platform — driving tangible business outcomes across customer experience operations

• Recruiter video call
• Meet your manager
• Challenge Task
• Founder interview