People Partner, Blue Bottle Coffee
$100-110k
Coffee roaster and retailer
Job no longer available
Coffee roaster and retailer
1001+ employees
Job no longer available
$100-110k
1001+ employees
Company mission
To provide great coffee for everyone.
Role
Who you are
- Able to combine great people intuition, business judgment and discretion in your decision-making
- A deeply empathetic listener who people naturally trust and seek out for help or another perspective
- Someone who inherently believes in the potential within people, but also recognizes problems and doesn’t shy away from ‘tough love’ messages to help them grow and succeed
- Collaborative and build trust-based relationships with executives, leaders and employees
- A clear and effective communicator in both conversation and written word
- Adept at recommendations to effectively resolve problems or issues; using judgment that is consistent with Blue Bottle culture as well as standards, practices, and/or employment law
- Highly organized and detail-oriented, able to prioritize while not letting anything drop
- Comfortable with ambiguity, rapidly changing environments, and building from scratch
- 5+ years experience as an HR generalist or Business Partner, ideally in consumer retail, food/beverage and/or production facilities
- Strong grasp of US and state-specific risk, safety, labor/employment law and practices, especially related to non-exempt workforce
- Broad familiarity with general HR disciplines and best practices (i.e., recruiting, training, compensation/benefits, OD) and ability to apply practices with judgment to state specific situations
- Specific experience with employee relations and navigating difficult situations and conversations
- Superb judgment and integrity, including excellent decision making skills and a bias to action
- Last but not least, a deep love for great coffee, food, and exceptional customer experience
- The following is a list of the physical activity, requirements, and environmental factors related to this role. Blue Bottle is committed to partnering with all candidates and employees to ensure reasonable accommodations are made to meet the following:
- Expressing or exchanging ideas by means of the spoken word
- Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication
- Making substantial movements (motions) of the wrists, hands, and/or fingers
- Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and written documentation
- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Occasionally walking, climbing stairs, and standing occur in this role
- Environment: this role is protected within a building, but may be exposed to mild changes in temperature with heating or air conditioning
- This role requires travel up to 30% in our New York market cafes. Additional walking, stooping, sitting, and mobility may be required. Exposure to outside environmental elements may be experienced due to travel through airports, airplanes, and in between facilities
What the job involves
- Act as the first point of contact for the People team for employees and leaders
- Support our leaders in decision-making and solving thorny employee problems and situations; doing right both by the company and the people
- Support knowledge of market trends and partner with recruiting to implement hiring strategies that attract and retain top talent
- Deliver appropriate coaching and developmental feedback to our leaders and team members
- Find ways to make every aspect of the employee lifecycle a delightful and hospitable experience, from onboarding to offboarding and everything in between
- Contribute to the development of People programs and processes such as succession planning, learning and development, recognition programs, etc
- Evaluate and recommend best practices in the application of HR processes, systems and policies
- Maintain regulatory and compliance practices in areas of support
- Advise and support managers on specific company policy and procedure questions
- Facilitate foundational HR trainings and 1:1 coaching where appropriate
- Establish regular connection points with leaders and teams; remains visible and open
- Partner, investigate and resolve employee relations matters and investigations including workplace conflicts or allegations of policy and/or legal violations; work to ensure issues are properly identified, reported, investigated and resolved
- Draft, review, and update Employee Relations and People related communications
- Protect and maintain confidences with discretion, judgment, and professionalism
Our take
Founded in 2002, Blue Bottle Coffee is a coffee roaster and retailer that has become a major player in the third wave coffee movement, in part, thanks to a sales boost from Nestlé’s acquisition of a majority stake in the company. Blue Bottle has over 100 stores in operation across the US, Japan, and Korea, and is expanding into new territories, product collaborations and merchandising.
Blue Bottle Coffee’s subscriptions has multiplied in recent years, following the shift in consumer behaviour. This demonstrates the company's command over a sufficient customer base to have capitalised on the consumer trend towards subscription services offering higher grade products over the year.
The company strategically used the small business closures over the pandemic to its advantage. Blue Bottle, given its backing by Nestlé, was able to stay afloat during those periods, and seize greater market share which has been key to its dominance today. Despite things having gone back to normal, Blue Bottle is working hard to retain its market share and even seizing more by expanding into even more territories.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2015
$70m
SERIES C
Jan 2014
$25.7m
SERIES B
Total funding: $135.7m
Company benefits
- Health, dental, and vision coverage for eligible employees starting on your first day
- 401(k) plan
- Paid time off
- 50% discount on all products, both online and in-cafe. This includes food, beverages, whole-bean coffee, and merchandise
- Flexible spending account & commuter benefits
- Employee Assistance Program
- And more!
Company HQ
Old Oakland, Oakland, CA
Leadership
James Freeman
(Founder)Former Music Analyst at Mongo music and freelance musician.
Karl Strovink
(CEO)Karl initially joined the Blue Bottle team as the President and COO in 2019, becoming CEo in 2020. Prior to this, they spent over 10 years at Converse, holding various VP/GM roles.
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