Senior Customer Support Engineer, HYPR
$75-90k
+ Equity
More information about location
Passwordless multi-factor authentication
Be an early applicant
Passwordless multi-factor authentication
101-200 employees
Be an early applicant
$75-90k
+ Equity
More information about location
101-200 employees
Company mission
HYPR's mission is to provide passwordless MFA for all.
Role
Who you are
- 3–4 years of proven experience in technical support, support operations, or systems administration
- Degree/Certification or equivalent practical experience
- Demonstrated ability to perform autonomous problem-solving using OIDC/SAML and other identity/authentication standards
- Proven capability to guide customers to a successful resolution through clear communication, empathy, and a composed, positive demeanor
- Excellent analytical, organizational, interpersonal, and teamwork skills
- Ability to adjust quickly to changing priorities and make quick decisions with available information
- Strong proficiency in networking concepts (DNS, HTTP, IP) and cloud/SaaS infrastructure to support enterprise-scale environments
- Strong understanding of Windows and Mac operating Systems
- Ability to troubleshoot mobile computing (iOS & Android) environments
- Advanced analytical skills for reviewing mobile, workstation, and server logs to isolate root causes of complex identity lifecycle issues
- Eligible to work in the US
What the job involves
- As a Senior Customer Support Engineer, you will serve as a critical technical resource and advocate for HYPR’s global enterprise customers
- This role is focused on driving technical ownership and customer success by managing complex identity assurance challenges
- You will not only resolve high-impact technical issues but also contribute to the long-term stability and optimization of our customers' environments, acting as a bridge between the customer and our internal engineering teams to enhance the overall HYPR experience
- Own the end-to-end technical support lifecycle, ensuring all incidents are triaged, resolved, or escalated within defined SLAs
- Conduct deep-dive technical troubleshooting across HYPR’s product suite and integrated identity services
- Collaborate cross-functionally with Engineering and Product teams to resolve complex escalations and identify product defects
- Proactively monitor system health and ticket trends to mitigate widespread service interruptions and improve process efficiency
Our take
Hackers can devastate companies of any size, and passwords are a prime target for these criminals. There has been a significant rise in cyberattacks based on password hacks in recent years, so the necessity for passwordless security has never been greater.
HYPR provides passwordless authentication to mitigate these threats. By eliminating passwords, users can decrease the risk of a cyber-attacks, improve user experience and lower operational costs. HYPR's platform reduces account takeover fraud by almost 99%, leading to a ROI of over 300% due to the prevention of expensive leaks and hacks.
Cybersecurity is projected to be a $300 billion industry by 2030, and HYPR has positioned itself strongly against competitors with its decentralized approach. The company has raised a significant amount of investment that supports its go to market strategy and accelerated R&D, and boasts over 1 billion individual users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company benefits
- Medical, Dental, and Vision
- Flexible Vacation
- Paid Parental Leave
- Flexible Work Schedule
- Company Lunch
- Team Activities
- Wellness Days & Summer Fridays
- Home Office Stipend
- Training & Development
- WFH Opportunities
Company HQ
Garment District, New York, NY
Leadership
Roman Kadinsky
(President, COO & Co-Founder)Received a BBA in Finance from Baruch College. Joined FXCM as a Research Intern, before moving to Goldman Sachs in 2010 to work in its IMD Market Risk Analysis division. Moved to the Finance & Strategy team in 2014.
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