Data Analyst, Utility Warehouse
Customer Operations
+ Share options and Save As You Earn Scheme
2+ days a week in office
Multiservice utilities provider
Posted today
Multiservice utilities provider
1001+ employees
Posted today
+ Share options and Save As You Earn Scheme
2+ days a week in office
1001+ employees
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Role
Who you are
- Solid experience in SQL
- Experience with Google BigQuery preferable
- Experience working with relational and non-relational data sources
- Experience using Google Looker Studio (formerly Data Studio), or similar products
- Data visualisation and data storytelling skills
- Familiarity with data modelling concepts
- Experience of requirements gathering and stakeholder management
- Knowledge of Google Sheets
- Familiarity with fundamental statistical concepts
- Highly diligent with exemplary attention to detail
- Strong communicator with ability to articulate complex technical subject matter to non-technical users
- Worked with data supporting a Contact Centre operational environment
- Don’t worry if you don’t have the whole list. If you feel you have most of it and can learn the rest pretty quickly then please don’t hesitate to apply
What the job involves
- We are looking for a Data Analyst to join our Business Intelligence team. You will work in a team alongside other analysts to develop data pipelines, transform and interrogate data, derive insights and build reports and dashboards for stakeholders, that drive strategic and operational decision-making
- Reporting directly to our Business Intelligence Manager you will play a pivotal role in helping us drive our digital transformation whilst not forgetting the human side of every customer interaction
- You will help drive efficiency, action and leading customer service through robust measurement, actionable KPIs, reporting, & analytics
- Beyond understanding our unique business model you will help us get to know our teams and customer interactions better. Working with operational teams and customer product teams you will model data from business systems to be insight and operations ready
- Join a small Business Intelligence team working within Operational Support
- Interrogate data in Google Big Query and develop data pipelines for analysis and reporting
- Build a portfolio of reports and dashboards using Looker Studio
- Ensure business alignment, active adoption and trust in numbers
- Curate trusted data models to enable self service analytics
- Manage the access and distribution of reports
- Adopt best practice data management techniques
- Be accountable for servicing information to our operations managers and team leaders
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Company HQ
Farringdon, London, UK
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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