Customer Success Intern, Contentstack

Salary not provided

Salary for this role is $20 per hour, up to 28 hours per week. Offers performance bonus

Excel

Google Sheets

Salesforce

Slack

Remote from US

Headless content management system

Job no longer available

Headless content management system

501-1000 employees

B2BEnterpriseMarketingContentDigital MediaSaaS

Job no longer available

Salary not provided

Salary for this role is $20 per hour, up to 28 hours per week. Offers performance bonus

Excel

Google Sheets

Salesforce

Slack

Remote from US

501-1000 employees

B2BEnterpriseMarketingContentDigital MediaSaaS

Company mission

To enable the world's best brand to reimagine possible.

Job

Company

Role

Who you are

We’re looking for a proactive and detail-oriented Customer Success Intern to join our Customer Success team for the summer
If you’re eager to apply your analytical and communication skills in a customer-facing environment—and make a real impact—we’d love to hear from you!
You’re currently pursuing a degree in Business, Communications, Marketing, or a related field
You have previous internship or work experience in a SaaS company, ideally within a Digital Experience or B2B tech environment
You’ve worked in customer-facing roles and bring a customer-first mindset
You have strong project management and organizational skills, with the ability to prioritize and manage multiple tasks
You’re confident using data analytics tools (Excel, Google Sheets), and are familiar with Salesforce, Slack, Gong, or similar platforms
You’re an effective communicator, both written and verbal, and work well in a team
You’re curious, coachable, and excited to learn in a dynamic, cross-functional environment

What the job involves

This role offers hands-on experience in customer engagement, adoption strategy, and data-driven success planning in a fast-paced SaaS environment
As a Customer Success Intern, you’ll play a key role in supporting our team with project management, customer analytics, and cross-functional collaboration
Track and analyze customer data, including usage metrics, adoption trends, and health indicators using tools like Excel and Salesforce
Support and project manage key Customer Success workstreams, including customer progress readouts, adoption planning, and outcome alignment
Maintain detailed customer documentation and success plans, ensuring visibility across teams
Collaborate cross-functionally with Product, Support, Sales, and Enablement teams to deliver value and drive outcomes for customers
Assist in identifying opportunities to enhance the customer experience and increase retention and satisfaction
Contribute to internal initiatives that support scalable customer success programs and strategies
Support regular reporting on customer health and engagement metrics

Our take

As enterprises handle and produce increasing volumes of content, the Content Management System (CMS) market is still growing strongly – expected to more than double in size by 2030. To differentiate themselves in a crowded market, disruptors entering the space are championing the idea of “Headless CMS”, through which enterprises can customize the front-end visuals while offering the same level of backend infrastructure.

Co-founded by the same trio that created and sold Built.io, Contentstack is one such disruptor that’s making a strong name for itself. Founded in 2019, the platform is now used by a number of major enterprises including Shell, JPMorgan Chase, McDonald’s, and Walmart.

The company has huge VC funding as well as a high-profile customer base, but there is still plenty of competition – Storyblok, Prismic, Strapi, and Kontent are all well funded and growing quickly too. That being said, Contenstack is hoping that its no-code automation features will help it stand out from the rest as the company looks to grow internationally.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

17% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 3 rounds)

Nov 2022

$80m

SERIES C

Jun 2021

$57.5m

SERIES B

Total funding: $169m

Company HQ

MLK-183, Austin, TX

Leadership

Neha Sampat

(Co-Founder & CEO)

Previously co-founded and was CEO of Raw Engineering and Digital Experience Platform Built.io (acquired by Software AG, 2018). Founder & Owner of Austin Woman Magazine & Host of the Dreammakers podcast. Official Member of Forbes Technology Council.

Nishant Patel

(Co-Founder & CTO)

Was previously the Founder, CTO, then CEO of Digital Experience Platform Built.io (acquired by Software AG, 2018), as well Co-founder and CTO at Raw Engineering, where they ran a R&D incubator.

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