Customer Success Intern, Contentstack
Salary for this role is $20 per hour, up to 28 hours per week. Offers performance bonus
Headless content management system
Job no longer available
Headless content management system
501-1000 employees
Job no longer available
Salary for this role is $20 per hour, up to 28 hours per week. Offers performance bonus
501-1000 employees
Company mission
Contentstack is on a mission to help organizations tell their stories and connect with the people they care about through inspiring, modern experiences.
Role
Who you are
- We’re looking for a proactive and detail-oriented Customer Success Intern to join our Customer Success team for the summer
- If you’re eager to apply your analytical and communication skills in a customer-facing environment—and make a real impact—we’d love to hear from you!
- You’re currently pursuing a degree in Business, Communications, Marketing, or a related field
- You have previous internship or work experience in a SaaS company, ideally within a Digital Experience or B2B tech environment
- You’ve worked in customer-facing roles and bring a customer-first mindset
- You have strong project management and organizational skills, with the ability to prioritize and manage multiple tasks
- You’re confident using data analytics tools (Excel, Google Sheets), and are familiar with Salesforce, Slack, Gong, or similar platforms
- You’re an effective communicator, both written and verbal, and work well in a team
- You’re curious, coachable, and excited to learn in a dynamic, cross-functional environment
What the job involves
- This role offers hands-on experience in customer engagement, adoption strategy, and data-driven success planning in a fast-paced SaaS environment
- As a Customer Success Intern, you’ll play a key role in supporting our team with project management, customer analytics, and cross-functional collaboration
- Track and analyze customer data, including usage metrics, adoption trends, and health indicators using tools like Excel and Salesforce
- Support and project manage key Customer Success workstreams, including customer progress readouts, adoption planning, and outcome alignment
- Maintain detailed customer documentation and success plans, ensuring visibility across teams
- Collaborate cross-functionally with Product, Support, Sales, and Enablement teams to deliver value and drive outcomes for customers
- Assist in identifying opportunities to enhance the customer experience and increase retention and satisfaction
- Contribute to internal initiatives that support scalable customer success programs and strategies
- Support regular reporting on customer health and engagement metrics
Our take
As enterprises handle and produce increasing volumes of content, the Content Management System (CMS) market is still growing strongly – expected to more than double in size by 2030. To differentiate themselves in a crowded market, disruptors entering the space are championing the idea of “Headless CMS”, through which enterprises can customize the front-end visuals while offering the same level of backend infrastructure.
Co-founded by the same trio that created and sold Built.io, Contentstack is one such disruptor that’s making a strong name for itself. Founded in 2019, the platform is now used by a number of major enterprises including Shell, JPMorgan Chase, McDonald’s, and Walmart.
It’s been a very strong start to life, with huge VC funding as well as a high-profile customer base, but there is still plenty of competition – Storyblok, Prismic, Strapi, and Kontent are all well funded and growing quickly too. That being said, Contenstack is hoping that its no-code automation features will help it stand out from the rest as the company looks to grow internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2022
$80m
SERIES C
Jun 2021
$57.5m
SERIES B
Total funding: $169m
Company benefits
- Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it
- Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected
- Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including Chase, The Miami HEAT, Cisco, Shell, Express, Riot Games, IcelandAir, Morningstar, and many more!
- One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…
Company HQ
Financial District, San Francisco, CA
Leadership
Neha Sampat
(CEO & Co-Founder)Previously co-founded and was CEO of Raw Engineering and Digital Experience Platform Built.io (acquired by Software AG, 2018). Founder & Owner of Austin Woman Magazine & Host of the Dreammakers podcast. Official Member of Forbes Technology Council.
Nishant Patel
(CTO & Co-Founder)Was previously the Founder, CTO, then CEO of Digital Experience Platform Built.io (acquired by Software AG, 2018), as well Co-founder and CTO at Raw Engineering, where they ran a R&D incubator.
Matthew Baier
(Co-Founder)Was a Co-founder of Built.io, operating as COO until Software AG's 2018 acquisition. Before that they were a Senior Director of Product Marketing for Salesforce.
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