Revenue Assurance Analyst, OVO
£35-50k
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal
More information about location
Powering human progress with clean affordable energy for everyone
Posted today
Powering human progress with clean affordable energy for everyone
1001+ employees
Posted today
£35-50k
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal
More information about location
1001+ employees
Company mission
To lower carbon emissions to zero by 2035, helping our customers reduce theirs at the same time - we call this Plan Zero.
Role
Who you are
- A strong mathematical or analytical background
- Ability to take a business problem and come up with the relevant data analysis to investigate it
- Ability to take ownership of projects to build complex new models
- Confident managing and manipulating large amounts of data
- Experience in core data analysis technologies, ideally excellent SQL skills
- Ability to act as the business partner with other areas of the business e.g. Operations, being a ‘critical friend’ i.e. providing constructive challenge but supporting, to make change happen within OVO
- Demonstrable high attention to detail
- Drive to learn and develop new skills to suit the work
- Transparent work that makes things simple for the wider team
- A creative thinker who thrives off direct responsibility and delivers value
- Presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders
- Systems: BigQuery, SQL, Looker, Tableau, Airflow, Dataform, GCP, GitHub, Python (nice to have)
- Top 3 qualities for this role: Analytical, Curious, Collaborative
- Experience: Mid-level
What the job involves
- This Revenue Assurance Analyst role is a pivotal role in ensuring financial accuracy and customer trust within OVO and would suit somebody who is great at producing robust, insightful data analysis to drive operational outcomes
- You will work in a team of ~3 analysts with a wide range of skills and knowledge and will have the opportunity to work collaboratively on large projects as well as having ownership of processes and delivering analysis independently
- Robust data analysis to find themes and trends that cause undesirable customer billing journeys and proposing solutions to remedy them
- Working with Finance colleagues and Ops billing specialists to report on the financial and operational health of our billing systems, including billing imbalance, helping link operational performance through to our monthly financials
- Developing a deep understanding of how our billing systems work and where appropriate designing controls (input, process, output) around billing to assure our financial reporting and compliance
- Ensure our processes have comprehensive and automated controls, testing and validation
- Building benchmarked usage estimation models of varying complexity to improve billing accuracy, improve direct debit accuracy, reduce bill shock and improve customer satisfaction
- Data storytelling; defining metrics and building dashboards to support performance analysis and decision making
- Proactively mining data across the business to identify opportunities to reduce revenue leakage and enrich the quality of our reporting
- Forging positive working relationships with teams across OVO to ensure our insight has the greatest impact
- Promoting ethical methodologies across how all data is used and processed, always ensuring compliance and security is placed first
- Within your first 6 months month you’ll:
- Carry out a variety of analytics, data visualisation and data storytelling to check that our revenue across our product portfolio is what we’re expecting and dig deep into the data to explore any areas where it isn’t aligning
- Get familiar with our different types of customer offerings and build streamlined analysis to make sure we are consistently pricing these to customers in a fair and compliant way
- Take on monthly BAU reporting that we do for the Finance team (1-2 days per month) and be proficient to analyse as appropriate
- Systems: BigQuery, SQL, Looker, Tableau, Airflow, Dataform, GCP, GitHub, Python (nice to have)
- Reporting to: Revenue Assurance Manager
Our take
On average, home energy represents 26% of our carbon footprint. Ovo Energy wants to bring this to zero by providing cheaper, greener and simpler energy to customers. It's analysing meter data to deliver easy, personalised actions, turning electric vehicles into power stations with clever chargers, and building energy-efficient heaters. For households, it's offering is organised into four different energy plans, that include interest rewards on energy credit balance.
In 2020, OVO completed the acquisition of SSE Energy Services' retail arm for £500 million, meaning that the challenger brand now has around 4 million customers in the UK.
While helping Ovo members halve their carbon footprints, the company is also working towards becoming a net zero carbon business by 2035. The challenges ahead for the company include encouraging consumer behaviour change, shifting towards subscription models for home energy use.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Inspiring mission
"The mission to provide Green energy to all customers, and to enable all our customers to start on a journey towards zero carbon living is written in..."
Funding (last 2 of 3 rounds)
Jul 2023
$267.4m
GROWTH EQUITY VC
Feb 2019
$267.4m
GROWTH EQUITY VC
Total funding: $576.2m
Company benefits
- On-target bonus up to 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal
- Flex Pay: 9% on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash
- 34 days of holiday (including bank holidays)
- For your health: With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
- For your wellbeing: With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more
- For your lifestyle: With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations
- For your home: Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers
- For your commute: Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans
- For your belonging: To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you
Leadership
David Buttress
(CEO)CEO of OVO, the UK’s 3rd largest energy supplier. Joined in May 2024.
Diversity, Equity & Inclusion at OVO
Alessandro Storer (Head of Inclusion & Belonging )
- We run inclusive training and unconscious bias workshops for employees and interviewers
- We provide mental health support, through different networks, having mental health first aiders within the business and running initiatives like our "wellbeing Wednesdays" to promote this.
- We have dedicated Early Years programmes with a focus on underrepresented groups, offering different training opportunities within the business.
- We invest in tools, like Textio, and focused I&D job boards to help us reduce bias in our job postings and recruitment activity.
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to at least 30% Women in Tech at OVO by 2026
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within OVO and the wider community
- Within OVO we have multiple belonging networks and communities set up, to offer support and forums for everybody
- Read more about our commitments to improving Diversity & Inclusion at OVO in our linked belonging report
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