Customer Success Manager, Zoom
$65.2-158.9k
Plus bonus and equity
Work platform for human connection
Job no longer available
Work platform for human connection
1001+ employees
Job no longer available
$65.2-158.9k
Plus bonus and equity
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- 3 + years experience of CSM experience
- Have experience in working with data; analyzing trends, identifying risks and opportunities and using findings to drive strategy and actions
- Able to demonstrate proactive strategic account planning competency across a varied portfolio
- Demonstrate ability to prioritize workload; time management skills required
- Experience delivering customized presentations and demonstrations via video conference; including the ability to present to executives and key decision-makers
- Have the ability to work with Account Executives, Solution Engineers, Product Management, and Zoom Executives
- Experience with CRMs such as Gainsight and Salesforce.com
- Experience with UCaaS, with ability to articulate how to best use and deploy the service
What the job involves
- We are looking for a Customer Success Manager (CSM), to play a key part in delivering happiness for our customers
- You will build relationships with customers and ensure the successful deployment of Zoom products and services. Delivering and maintaining customer success, satisfaction and happiness; whilst driving retention & growth of revenue
- Customer Services play a crucial role in improving the customer experience within Zoom
- We build relationships, encourage product usage, and act as dedicated post-sales contacts for customers
- We provide customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments
- Our success is achieved by consistently implementing the strategies with a commitment to excellence
Application process
- Anticipated Position Close Date: 05/06/24
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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