Digital Account Manager, Sitecore

• A minimum of 3 years’ of experience in software sales (full-cycle) or SaaS environment
• Account management experience in an enterprise environment
• Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape
• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

Desirable

• As a Digital Account Manager your primary focus is managing and growing relationships with our existing customer base
• In this role, you will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations
• This position requires free-thinking and self-motivated top performers
• Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company
• This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences
• Act as primary contact for designated accounts, fostering strong relationships across all levels
• Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
• Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value
• Monitor customer health and address issues promptly to ensure long-term partnerships
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements