Senior Content Strategist, HoneyBook
Help Center
$100-125k
+ Equity
Wednesday & Thursday in office
2 days a week in office
Business management platform for Independents
Open for applications
Business management platform for Independents
201-500 employees
Open for applications
$100-125k
+ Equity
Wednesday & Thursday in office
2 days a week in office
201-500 employees
Company mission
To make it easier to run an independent business and live a life filled with passion and purpose.
Role
Who you are
- You have 3+ years of experience writing customer-facing documents or equivalent
- You work with a high level of customer empathy in all you do
- You are excellent at writing concise, easy to understand materials. You can take a complex product and make it easy to understand for our members
- You love creating customer facing documentation and find opportunities to improve existing content
- You thrive when you take a project from beginning to end with high levels of autonomy
- You’re data driven, with an understanding of how analytics impact our strategic decisions
What the job involves
- HoneyBook’s goal is to make small business owners more successful by simplifying the mundane business management tasks that get in the way of their creative work
- Our members don’t have much time to learn new software, and we leverage education to ensure our platform is easy to master
- This is where you come into play.Your role as a Sr.Help Center Strategist is to create the content that empowers our members to work with ease
- The content you create will live in the HoneyBook Help Center and Education Hub
- From writing fresh content to managing existing articles, your work will help shape how we get our members up to speed so that they can spend more time doing the work they love
- Write the content that powers our member-facing knowledge base
- Partner with the team to drive Help Center execution and contribute to how our Help Center develops and drive the strategy of the program
- Create technical documentation and how-to articles with a lens of “best practices” to be able to effectively communicate our product’s immense value
- Contribute to shared goals and show an increase in adoption of the Help Center, reduction of support tickets across key themes, and overall increase adoption of the HoneyBook product
- Work closely with Customer Support and our Product Team to anticipate and prioritize new content
Our take
The self-employed sector is growing quickly, with freelancers now comprising a third of America's workforce. HoneyBook addresses the challenges faced by solo entrepreneurs by offering an all-in-one platform for client communication, invoicing, and booking. it charges a subscription fee and a 3% fee for online transactions.
While competitors like Taver, 17hats, HubSpot Sales Hub, and Calendly offer similar services, HoneyBook stands out by providing an all-in-one platform where users can generate invoices and accept payments seamlessly. this has earned the trust of service providers across the US and Canada, with HoneyBook facilitating over $9B in business bookings.
With the freelance economy in the US projected to encompass 50% of the workforce by 2027, HoneyBook, a unicorn company, is well-positioned for continued growth and success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
51% female employees
29% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2021
$250m
SERIES E
May 2021
$155m
SERIES D
Total funding: $479m
Company benefits
- Medical insurance: We've got you and your family covered - from head to toe
- Parental leave: Welcome in parenthood with paid leave and quality time to spend with your family
- Open PTO: Take a break, hit reset, and come back refreshed
- Equity: Enjoy equity and retirement plans
- Wellness & development budget: Health mind, health body, and health career - it's all possible
- Hybrid workspace: Get office camaraderie or enjoy the flexibility to work wherever you work best
Company values
- People come first: As we explore opportunities and work through challenges
- Raise the bar: We push for greatness - for ourselves and our members
- Keep it real: Authenticity, respect, and transparency are at our core
- Own it: Trust and ownership let us make decisions with confidence
- Love what we do: We love what we do and what we create for our members
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Dror Shimoni
(Co-Founder & CTO)Worked as a Software Developer for companies including IDE, Matrix, AlSeek, ITG, and Semantinet.
Naama Alon
(Co-Founder)Studied Engineering, Design, and Art at Shankar. Worked as a UX Designer at RED-ID.
Oz Alon
(Co-Founder & CEO)Studied Law & Business at The Interdisciplinary Centre. Interned at Yehuda Raveh & Co. Owner of Backy Bar Ltd.
People progressing
Casey joined HoneyBook in 2020 as an Office Manager and has since been promoted to Talent Coordinator, and Associate Talent Partner and now serves as a UX Research Operations Associate.
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