Solutions Architect, Element
€93-103k
+ Share options
More information about location
An open network for secure, decentralised communication
Be an early applicant
An open network for secure, decentralised communication
101-200 employees
Be an early applicant
€93-103k
+ Share options
More information about location
101-200 employees
Company mission
To make communication better for everyone.
Role
Who you are
- Fluent German and English (C1+)
- Excellent communication and stakeholder engagement skills
- Strong understanding of modern infrastructure: Linux, Kubernetes, Helm
- Working knowledge of database technologies (e.g., PostgreSQL, SQL)
- Familiarity with directory services and authentication (LDAP, AD, OIDC, SSO)
- Experience in technical roles serving enterprise or government clients
- Familiarity with scripting or programming (Python, JS, or similar)
- Familiarity with web technologies and client/server architecture
- Familiarity with Git
Desirable
- Familiarity with VoIP, E2EE, or decentralised systems
- Experience working in/with the German public sector
- Contributions to or experience with open source projects
- German security clearance (SÜ2 or similar)
- Knowledge of mobile platforms (iOS, Android)
- Familiarity with mobile device management technologies
What the job involves
- This is a hybrid role within the Customer Success organisation, combining pre-sales and technical delivery responsibilities. You will split your time approximately 50/50 between Pre-Sales Engineering (working with Account Executives to land new business) and Post-Sales
- You’ll serve as both a trusted advisor for new customers and a key technical partner for existing ones—driving adoption of Element and Matrix across high-profile institutions. You’ll focus predominantly on the German-speaking market, while supporting international opportunities as needed
- Solutions Architecting (50%)
- Lead the design of customer solutions using Matrix and Element’s stack
- Own technical delivery from requirements gathering through deployment
- Act as a mediator between customer needs and Element’s product roadmap
- Provide guidance on installation, configuration, scaling, and integration
- Manage scope, risks, and timelines for implementation work
- Help improve our documentation and internal processes
- Pre-Sales Engineering (50%)
- Support Account Executives during sales cycles with technical expertise
- Deliver product demos, architecture reviews, and technical deep-dives
- Engage in discovery conversations to understand customer pain points
- Provide solution sizing, integration guidance, and technical validation
- Contribute to RFP responses and formal proposals
- Stay current with the collaboration and communications landscape
- Represent the voice of prospective customers internally
Our take
Element emerged from the creators of Matrix with the goal of nurturing and financing the Matrix ecosystem, which established a groundbreaking standard for open-source decentralised communication.
Recognising the significance of instant messaging for productivity, especially exemplified by platforms like Slack and WhatsApp, Matrix and Element identified an unmet need for secure network-based services. This approach allows companies to retain complete control over their data, distinguishing Element in the market.
Financial backing is being put towards expanding its technology and enhancing its peer-to-peer architecture. The ultimate aim is to eliminate the necessity for servers, with a specific focus on refining Element's decentralised voice and video conferencing services. This allocation of resources positions Element to not only meet current market demands but also to pioneer innovative solutions in secure communication technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company HQ
Chiswick, London, UK
Leadership
Amandine Le Pape
(Co-Founder & COO)Co-founder of Matrix.org. They previously worked in Project Management roles at Amdocs for over 11 years.
Mattew Hodgson
(Co-Founder, CEO & CTO)Co-founder of Matrix.org. They also have 14 years of experience as a Software Developer and Product Manager at MX Telecom and OpenMarket. As well as 5 Years experience as a Director of Communications at Amdocs.
Share this job
View 1 more job at Element