Product Content Designer, Super
$98-130k
For Canadian applicants, the range is $91,000 - $116,000 and is dependent on location. + Equity options
Cashback card & online savings provider
Be an early applicant
Cashback card & online savings provider
1001+ employees
Be an early applicant
$98-130k
For Canadian applicants, the range is $91,000 - $116,000 and is dependent on location. + Equity options
1001+ employees
Company mission
To help people get more out of life by providing them with ways to build credit, save money, travel more, and earn cashback rewards.
Role
Who you are
- We are looking for someone who is a subject matter expert in content strategy, has experience working on successful 0-1 products, optimizing existing products, works well in ambiguous circumstances, and is able to dig deep into the data, extracting key insights, and making critical decisions based on analysis
- We want someone with a strong bias for action, who takes ownership, and comes with solutions to problems we didn’t know existed
- 3–5 years in UX writing, content design, or product copywriting within consumer tech, fintech, travel, or membership/subscription products
- Portfolio of shipped product work demonstrating measurable impact (e.g., increased activation, reduced errors, improved comprehension)
- Experience partnering in a product trio (PM/Product Design/Eng) and working within a modern design toolchain (e.g., Figma, ticketing/ATS, docs)
- Comfort with experimentation and product analytics to inform copy decisions (test design, success metrics, iteration)
- Proven ability to set voice/tone, craft standards, and scale patterns across multiple product surfaces
- Ability to thrive in ambiguity with a strong bias for action
What the job involves
- We’re hiring a mid-level Product Content Designer to own high-impact product copy across flows and surfaces for our Mission Aligned Teams (MATS) across Fintech, Earnings, and our Incubation Hub (new PMMCs)
- You will focus on onboarding, landing pages, conversion moments, error states, settings, notifications, and more
- You’ll define voice, tone, and content patterns that are simple, inclusive, and trustworthy, while partnering with PMs, Product Designers, Researchers, Legal/Compliance, and Data to drive measurable outcomes
- You’ll use experimentation and product analytics to iterate, scale best practices, and raise the quality bar across the product
- About the team:
- The Product Design team shapes end-to-end product experiences across our core surfaces, partnering closely with Product, Engineering, and Research
- We are data-informed, move quickly, and iterate often—shipping thoughtful, accessible content that helps millions of users succeed. We collaborate openly, test rigorously, and strive for clarity in every word
- What you'll be working on:
- Own the content strategy for Fintech, Earnings, and our Incubation Hub for new PMMCs across ads, landing pages, in‑app flows, and lifecycle touchpoints—from first impression to first value to long‑term engagement
- Define and maintain voice/tone, content standards, terminology, and reusable patterns that scale across platforms and surfaces
- Improve conversion, comprehension, and task success through data-informed copy; instrument experiments and partner on A/B tests where appropriate
- Collaborate deeply with Product, Design, UXR, Growth, Data, and CRM to ensure compliant experiences, that showcase message‑market fit, funnel coherence, and measurable outcomes across surfaces
- Use research and insights (usability, surveys, support signals) to identify friction, propose copy hypotheses, and iterate quickly
- Advocate for accessibility, inclusive language, and localization readiness; ensure content meets readability and compliance requirements
- Contribute to our design system’s content guidelines and coach teammates on best practices to drive consistency across the product
Our take
Ecommerce scaleup Super (formerly known as Snapcommerce) is looking to revolutionize the eCommerce experience. Instead of shopping around disparate sources for the best consumer product deals, Super wants users to be able to send a message to their account and have the best personalized deals returned, ready to purchase.
The company has tried-and-tested this approach with its flagship and original platform Snaptravel, which delivers travel deals via a text-like interface across Messenger, WhatsApp, and SMS. It proved a hit, already crossing the $1B sales mark with nearly half of sales coming from repeat customers. This is substantial, as any significant overhaul of how people shop requires both efficacy and popularity to catch on - Snaptravel has both, which bodes well for the broader Super brand.
The recent boom in eCommerce has spilt over into a marked increase in mobile commerce, too. With Gen Z more likely to shop using mobile, and this demographic maturing into a substantial consumer demographic, Super, with its capital raise of more than $160 million, is poised to lead a bold and lucrative new wave in online shopping.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$60m
SERIES C
Mar 2021
$85m
LATE VC
Total funding: $167.4m
Company benefits
- Competitive base salary
- 2x/year performance reviews
- RRSP and 401k
- Generous equity options
- $1,200 annual learning & development allowance
- Unlimited PTO (really!)
- Recharge days throughout the year
- Parental leave + top-up program
- Annual $200 travel allowance
- Employee-exclusive discounts
- Health, dental, and vision insurance on day one
- $360 annual wellness allowance
- Employee assistance programs
- $500 WFH allowance (one-time)
- Free food Fridays!
Company HQ
SoMa, San Francisco, CA
Leadership
Hussein Fazal
(Co-Founder & CEO)A Computer Science graduate with a background in software development, who went on to co-found and serve as CEO at AdParlor.
Henry Shi
(Co-Founder)Previously co-founded social discovery network uMentioned, and went on to work as a Google software engineer. Also invests in various internet and consumer startups.
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