Partner Success Manager, Mudflap
$115-140k
Fuel discounts for truck drivers
Be an early applicant
Fuel discounts for truck drivers
101-200 employees
Be an early applicant
$115-140k
101-200 employees
Company mission
Mudflap's mission is to change a $1 trillion industry for the better.
Role
Who you are
- This is an ideal role for someone who’s customer-obsessed, organized, and passionate about helping small businesses thrive
- 5+ years of experience in customer success, partner success, account management, or vendor support
- Proven ability to manage a large and diverse portfolio of accounts while balancing both proactive and reactive workstreams
- Strong analytical mindset—comfortable interpreting data, making performance-driven decisions, and working with data teams to generate actionable insights
- Excellent relationship-building and communication skills—you can adapt your style to different partner personalities and maintain trust, even during tough conversations
- Demonstrated ownership and bias for action—you spot problems before they become escalations, and take initiative to solve them quickly
- Experience working cross-functionally with teams like product, support, and operations to advocate for customers and improve the end-to-end partner journey
- Highly organized and efficient with time management
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data analysis tools (e.g., Looker, Excel, or SQL) is a plus
- Familiarity with merchant/vendor relationships in industries like logistics, fuel, retail, or B2B marketplaces is a plus
What the job involves
- Mudflap is looking for a Partner Success Manager to support and grow our network of independent fuel partners
- In this role, you'll be the main point of contact for our independent merchants — helping them succeed on the Mudflap platform by driving engagement, resolving issues, and ensuring they see value from the partnership
- You’ll build strong relationships, provide proactive consultation, and work cross-functionally with Ops, Product, Success, Support, and Sales to improve the partner experience
- Own the post-launch success of our independent truck stop partners
- Monitor partner performance at scale using metrics to surface trends, identify risks, and prioritize action across the network
- Build and strengthen partner relationships by being a trusted, proactive point of contact—someone who listens well, follows through, and adds value consistently
- Define and iterate on partner health signals, playbooks, and scalable processes that allow us to operate efficiently
- Collaborate with cross-functional teams to advocate for partner needs and remove friction in how we serve them
- Move quickly and act with ownership—whether that means jumping into a problem, creating structure where there isn’t any, or driving a solution forward independently
- Communicate clearly and thoughtfully—whether it’s with a partner, a teammate, or in reporting insights to leadership
- Maintain accurate records and reporting of activity and results
Our take
Owner-operators make up 9% of the truckers on the road, in other words 680,000 small businesses forming the backbone of the U.S’s crucial trucking industry. However, only big fleets get major fuel discounts because they have large gallon volumes, leaving these self-employed truckers to pay full price.
Mudflap is bringing those savings to owner-operators & small fleets. When drivers sign up for the app, they join tens of thousands of users which Mudflap then leverages to drive sales for truck stops which offer discounts on fuel in return. It’s a smart model which massively simplifies the process for earning discounts compared to the old route of a fuel card which requires a credit check.
Stop managers could be sceptical about working with mobile payments in return for a promise of increased demand. However, the company provides its entire network with a Mudflap tablet through which to handle all payment transactions within the network, making it easy for whoever is behind the counter.
Steph
Company Specialist at Welcome to the Jungle
Insights
52% employee growth in 12 months
Company
Company benefits
- A flexible, remote-first company
- A team of talented individuals on a mission to change a $1 trillion industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Opportunities and support for massive career growth
Company HQ
Palo Alto, CA
Leadership
Sharon Yapp
(Co-Founder & Head of Product)Previously Director of Product Management at Trip.com, Zinio, Care.com, and Trucker Path.
Sanjay Desai
(Co-Founder & CEO)Previously Chief Product Officer at Klout and Trucker Path. Was also CEO of SchoolTube.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 14 more jobs at Mudflap